Catherine Temkin Email & Phone Number

New York, Ny, Us

♦ Coach and develop a large team, including occupational and management staff, within Professional Services team.♦ Oversee successful global delivery of 150-200 projects running concurrently across a team of Project Managers, Strategists, Designers, Trainers, Content Administrators, and Technical Consultants.♦ Responsible for successful implementation of over $35M Annually Recurring Revenue to date including Domino's Pizza, NBA, Nuance Communications, and New York Life.♦ Rebuilt customer onboarding methodology and project management approach to facilitate more consultative support for ever-growing Enterprise portfolio and to effectively scale medium-low business projects.♦ Grew and built team from 5M ARR with a handful of employees to a hierarchical chain tripling the team in size.♦ Mentor and grow team managers through empathetic and KPI driven leadership leading to result of improved time to value, customer satisfaction, long term retention, and earlier risk mitigation resulting in less escalations, improved rollout statistics of duration and statistics.♦ Align business objectives with departmental goals and strategies to ensure customer satisfaction, retention, and business growth.♦ Empower and grow project managers through entrepreneurial environment encouraging innovation, idea sharing, best practice improvement, and impactful decision making.♦ Develop and implement new processes across Professional Services team improving efficiency for project delivery and strengthening skills across team.♦ Report on project success criteria results, metrics, test and deployment management activities to drive business changes and identify areas of improvement and strength.♦ Responsible for recruitment and development of new staff globally to support business growth.♦ Work cross-functionally with Customer Success to analyze implementation's impact on overall customer retention and success metrics to drive procedural changes and employee growth strategies.

Greater New York City Area

♦ Provided exceptional customer service, engaging directly and frequently with customers to discover, understand, and document business requirements and maintain project momentum.♦ Delivered agreed milestones, scope, and escalating issues where necessary.♦ Devised and managed project plans for customers, project contributors, assigning and managing team tasks and timelines.♦ Tracked project issues and mitigated risk to ensure successful delivery while meeting or exceeding customer expectations.♦ Supported sales team by facilitating activities to aid new business and to develop new strategies in approach.♦ Ensured projects were closed and handed over to Customer Success Managers in consistent and high-quality manner.♦ Acted as day-to-day point of contact for customers, building strong customer relationships.

Greater New York City Area

♦ Oversaw 20-25 simultaneous complex Enterprise projects to remain in-scope, on-budget with on-time delivery and high customer satisfaction.♦ Strategically consulted on business challenges and leveraged creative solutions for business requirements.♦ Developed strong customer relationships leading to increased retention and customer satisfaction including escalation management.

Greater New York City Area

• Implement SaaS software through business requirement gathering, system configuration, deployment, data analysis/design• Manage project deliverables across several departments including Business Analysts, UI/UX, QA, Developers, Network Operations, and E-Commerce• Establish client on-boarding processes and requirements through comprehensive documentation• Develop project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility• Regularly perform risk management to minimize risks and manage changes in project scope and schedule• Monitor client relationships through day to day account management, weekly stakeholder meetings, and quarterly business review presentations• Oversee development life cycle utilizing weekly reporting tools for executive management to more easily understand project based resource allocation.• Lead product updates and enhancements to ensure deliverables are on time, within scope and budget

Cape Town Area, South Africa

• Enacted end-to-end processes for a new social venture focused on job security and carbon reduction from financial documentation to marketing and sales• Took the project from idea to launch by developing the core strategy and business model • Lead the business through initial quarter growth and business operations expansion • Raised corporate sponsorship to organize community events to raise awareness www.wonderplant.co.zahttp://bow-intdev.blogspot.com/

• Evaluated the customer needs & market expansion of a social venture start up project to design a more ergonomic rickshaw to be implemented in Indian National Parks• Managed the engineering and business teams, maintaining communication across all channels of the project keeping all members aligned in objectives• Lead meetings with stakeholders in India to present the project goals and accomplishments and obtain financial and community support• Collaborated with and maintained relationships with stakeholders such as WWF India and Lupin Foundation to establish logistics for project growth by maintaining communication and leading business presentations for status updates and future target areas• Facilitated the expansion with the support of project sponsors into Harike National Park and Bharatpur City Center to continue to test the product design of the rickshaws and acceptability into new markets

• Data entry of prospective students across multiple in house databases such as Powercampus and Laserfiche• Answered emails and phone calls assisting parents and prospective students with the admission process and the finalization and recording of required student documents for the completion of university acceptance• Created an intern guideline and facts and questions page to assist with the transition of new employees for the following school year

• Managed accounts and event planning at the largest Russian TV network at their New Jersey office• Planned and executed the Olympic Ball event for Russian athletes and sponsors in New York that raised $5,000 for the Veterans Association and hosting past Russian Olympic contestants• Processed TV advertisement contracts and updated schedules with new contracts to make sure the commercial system flowed timely and legally

New York City

Same responsibilities as summer 2011

New York City

• Tracked all customer subscription to the international media company for its publications including FundFire• Maintained licenses and identified prospective renewals including one major multi-thousand employee contract with a company• Mastered applications such as SalesForce and other in-house fulfilment centres such as Rosetta and Griffin• Oversaw customer service inquiries and strengthened customer relations with effective correspondence to requests and questions

New York City

• Involved in daily update of Voyage portfolios, an online journal which documents recent voyages for passengers that included documents and photos;• Checked and uploaded documents through an in-house online application;• Tagged and organized photos in iTag, an application that adds description and keyword tags to photos and movies.• Created templates for company emails;• Filed and organized the documents;• Participated in weekly marketing department meetings

Master'S Degree, Management And Entrepreneurial Leadership

Bachelor Of Business Administration (B.B.A.), Global Business Managment

Activities and Societies: Kappa Kappa Gamma, Green Tower, Babson Exchange AmbassadorBabson Park, Massachusetts

Education record

Study Abroad Semester in Seville, Spain Extensive study of the Spanish language and culture through the classroom and host family.