Catherine Esposito Email & Phone Number

New York, Ny, Us

• Assisted parents via email and phone in signing up students and completing payments• Analyzed/organized student data in Jackrabbit database• Completed tasks around the studio (cleaning, decorating, etc.)• Assisted in teaching summer camp programs

Queens, Ny, Us

• Completed all office tasks assigned by graduate Spanish department professors• Transcribed video conferences and interviews in both Spanish and English• Attended related Zoom conferences• Assisted Spanish speaking students enrolling in English learning program• Served as translator and interpreter as needed

• Managed dining room and waited tables• Baked and packaged baked goods• Answered phone, washed dishes, processed purchases, counted drawer• Completed all tasks on time, maintaining quality in a fast-paced environment• Helped owner with administrative work

Queens, Ny, Us

• Counseled students in all steps of study abroad (Select Program, Apply, Complete Confirmation Paperwork, Obtain Visa, Plan Travel, etc.)• Filed student paperwork• Analyzed/organized student data (CRMs Salesforce and TerraDotta, Excel spreadsheets)o Recorded student names, emails, phone numbers, payment invoices and other info• Organized, set up, and attended study abroad fairs, meetings, info sessions, and events (in-person and on Zoom as needed)• Posted flyers around campus to promote OIE programs• Marketed OIE programs directly to students via email blasts and cold calls• Proofread office website for information accuracy and typos for supervisors to update• Corresponded with OIE team colleagues and university offices regarding study abroad students (i.e. Registration, Professors/Faculty, Pre-departure preparation and orientations, etc.)• Provided excellent customer service experience to students/parents via email, phone, Zoom, and in person

Queens, Ny, Us

The Language Connection Office - Conversation Partner Program• Met weekly with Chinese exchange student to assist in developing English proficiency

Columbus, Ohio, Us

• Provided excellent customer experience by answering or asking questions and giving recommendations• Processed customer purchases, returns, and exchanges• Restocked and maintained organization of shelves, brought waste to garbage room

Queens, Ny, Us

• Assisted supervisors with office tasks• Updated weekly student newsletter• Monitored and helped improve Rome Campus social media marketing• Led/chaperoned student activities/events• Assigned bed occupancy for university excursions based on student preferences and bed availability• Assisted students with borrowing cleaning supplies• Directed students to the appropriate administrator with any issues

• Translated company documents from Italian to English• Translated client correspondence from English to Italian• Communicated with Italian colleagues solely in Italian• Developed knowledge of differing international work stylesI completed a 6-credit internship with Estro All'Servizio. This company helps immigrants entering Italy to integrate into Italian society. They provide assistance with immigration paperwork, finding housing, and job placement. My job was to translate their documents and client correspondence from Italian to English and vice versa as needed. I was supposed to get more involved with clients had I been able to stay. However, I was sent home halfway through the semester due to the COVID-19 pandemic. I then completed the internship remotely by providing translations to my supervisor via email correspondence. This experience taught me intercultural navigation and flexibility.

Master Of Arts - Ma, Spanish Language And Literature

Bachelor Of Arts - Ba, Majors: Italian And Spanish Languages And Literatures | Minor: International Studies

High School Diploma