Catherine Thomas Email and Phone Number
Catherine Thomas work email
- Valid
- Valid
Catherine Thomas personal email
I am a progressive and energetic leader dedicated to inspiring others to achieve more than they thought possible. I have recently joined the team at The Access Group, where I lead the Customer Success Management function for the Asia Pacific region. Our mission is to help customers maximize the value of Access solutions, giving them the freedom to focus on what truly matters.My career spans diverse business functions, including marketing, professional services, and customer success. I have successfully built and scaled teams across ANZ and Asia in both remote and hybrid environments, driving growth and enabling hundreds of businesses to thrive in the SaaS industry.After a fulfilling career at Microsoft, I took a revitalizing break and embraced the opportunity to expand my skill set through entrepreneurship. I launched www.bunnyaffair.com, a B2C print-on-demand business that allowed me to explore my creativity while gaining hands-on experience in eCommerce, design, and social media marketing.This entrepreneurial experience complements my corporate background, positioning me to embark on the next phase of my career. I am passionate about leveraging my 20+ years of corporate leadership experience to drive success and innovation in my current role and future projects. I thrive in fast-paced, collaborative, and dynamic environments and am eager to contribute my expertise to a SaaS business looking to enhance customer success.I am a lifelong learner who believes in kindness, maintaining a sense of humor, and embracing the growth mindset principle articulated by Maya Angelou: "Do the best you can until you know better. Then when you know better, do better."Feel free to reach out to me via LinkedIn or email.
The Access Group - Asia Pacific
View- Website:
- attachesoftware.com
- Employees:
- 333
-
Director Of Customer Success, Accounting And TaxThe Access Group - Asia PacificNarraweena, Nsw, Au -
Customer Success Director, Asia PacificThe Access Group - Asia Pacific Oct 2024 - PresentSydney, New South Wales, Australia -
Designer And Business OwnerBunny Affair Jan 2024 - PresentSydney, New South Wales, AustraliaDuring my career break, I channelled my creativity and entrepreneurial spirit into launching www.bunnyaffair.com, an online B2C print-on-demand business. This side project has allowed me to explore design, e-commerce and social media marketing. -
Director Of Customer Success, Digital Sales AsiaMicrosoft Dec 2017 - Oct 2023Sydney, AustraliaEstablished and scaled up a new Customer Success organization focused on helping Small and Medium Business Customers across ANZ & Asia derive the best value from Microsoft Azure. -
Director Of Customer & Partner Experience, AustraliaMicrosoft May 2012 - Dec 2017Sydney, AustraliaLed a customer-centric culture transformation at the Australian subsidiary, utilizing storytelling and coaching to drive positive change. Partnered with the Australia leadership team and key stakeholders (sellers, marketers, product owners) to measure, understand and improve the customer and partner experience at Microsoft. -
Project Director, Microsoft Services AustraliaMicrosoft Oct 2010 - May 2012Sydney, AustraliaLed series of change management workshops to support Microsoft’s business model move to the Cloud. -
Practice Manager, Microsoft Services AustraliaMicrosoft Nov 2007 - Oct 2010Sydney, AustraliaLed the Microsoft Services Consulting practice in Australia (org size > 100) to deliver on key accountabilities including high customer satisfaction, consultant utilization, delivery margin and employee engagement & readiness. Managed organisation through the Global Financial Crisis and rebuilt high performing team post crisis. -
Services Program Manager, Microsoft AustraliaMicrosoft Nov 2002 - Nov 2007Sydney, New South Wales, AustraliaDrove 30% growth in Premier support business through sales specialist roles and marketing initiatives.Led business transformation project to introduce new set of premium support services including critical situation management and 24x7 business support.Other roles at Microsoft prior to this position:CRM Group Manager - led all operational aspects of the customer systems, publication to microsoft.com and vendor management of the customer service call centre for Microsoft ANZ.Customer Systems Manager - first CRM implementation at Microsoft ANZ including process mapping, data migration and change management.IT Program Manager -management of Intranet server and site including development and roll out of online business applications.Software Localizer - localization and testing for French versions of Microsoft products. -
Other Roles At MicrosoftMicrosoft Feb 1997 - Nov 2002Sydney, New South Wales, AustraliaCRM Group Manager - led all operational aspects of the customer systems, publication to microsoft.com and vendor management of the customer service call centre for Microsoft ANZ.Customer Systems Manager - first CRM implementation at Microsoft ANZ including process mapping, data migration and change management.IT Program Manager -management of Intranet server and site including development and roll out of online business applications.Microsoft Ireland: Software Localizer - localization and testing for French versions of Microsoft products.
Catherine Thomas Skills
Catherine Thomas Education Details
-
Electronics & Signal Processing -
Lycée FaidherbeMathematics
Frequently Asked Questions about Catherine Thomas
What company does Catherine Thomas work for?
Catherine Thomas works for The Access Group - Asia Pacific
What is Catherine Thomas's role at the current company?
Catherine Thomas's current role is Director of Customer Success, Accounting and Tax.
What is Catherine Thomas's email address?
Catherine Thomas's email address is ct****@****oft.com
What schools did Catherine Thomas attend?
Catherine Thomas attended Australian Institute Of Company Directors, Ecole Nationale Supérieure De L'electronique Et De Ses Applications (France), Lycée Faidherbe.
What skills is Catherine Thomas known for?
Catherine Thomas has skills like Professional Services, It Strategy, Program Management, People Development, Change Management, Cultural Transformation, Customer Satisfaction, Customer Service, Practice Management, Marketing Strategy, Internal Communications, Leadership.
Not the Catherine Thomas you were looking for?
-
1utslss.com
-
-
-
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial