Catherine Thomas

Catherine Thomas Email and Phone Number

Director of Customer Success, Accounting and Tax @ The Access Group - Asia Pacific
Narraweena, NSW, AU
Catherine Thomas's Location
Narraweena, New South Wales, Australia, Australia
Catherine Thomas's Contact Details

Catherine Thomas work email

Catherine Thomas personal email

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About Catherine Thomas

I am a progressive and energetic leader dedicated to inspiring others to achieve more than they thought possible. I have recently joined the team at The Access Group, where I lead the Customer Success Management function for the Asia Pacific region. Our mission is to help customers maximize the value of Access solutions, giving them the freedom to focus on what truly matters.My career spans diverse business functions, including marketing, professional services, and customer success. I have successfully built and scaled teams across ANZ and Asia in both remote and hybrid environments, driving growth and enabling hundreds of businesses to thrive in the SaaS industry.After a fulfilling career at Microsoft, I took a revitalizing break and embraced the opportunity to expand my skill set through entrepreneurship. I launched www.bunnyaffair.com, a B2C print-on-demand business that allowed me to explore my creativity while gaining hands-on experience in eCommerce, design, and social media marketing.This entrepreneurial experience complements my corporate background, positioning me to embark on the next phase of my career. I am passionate about leveraging my 20+ years of corporate leadership experience to drive success and innovation in my current role and future projects. I thrive in fast-paced, collaborative, and dynamic environments and am eager to contribute my expertise to a SaaS business looking to enhance customer success.I am a lifelong learner who believes in kindness, maintaining a sense of humor, and embracing the growth mindset principle articulated by Maya Angelou: "Do the best you can until you know better. Then when you know better, do better."Feel free to reach out to me via LinkedIn or email.

Catherine Thomas's Current Company Details
The Access Group - Asia Pacific

The Access Group - Asia Pacific

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Director of Customer Success, Accounting and Tax
Narraweena, NSW, AU
Employees:
333
Catherine Thomas Work Experience Details
  • The Access Group - Asia Pacific
    Director Of Customer Success, Accounting And Tax
    The Access Group - Asia Pacific
    Narraweena, Nsw, Au
  • The Access Group - Asia Pacific
    Customer Success Director, Asia Pacific
    The Access Group - Asia Pacific Oct 2024 - Present
    Sydney, New South Wales, Australia
  • Bunny Affair
    Designer And Business Owner
    Bunny Affair Jan 2024 - Present
    Sydney, New South Wales, Australia
    During my career break, I channelled my creativity and entrepreneurial spirit into launching www.bunnyaffair.com, an online B2C print-on-demand business. This side project has allowed me to explore design, e-commerce and social media marketing.
  • Microsoft
    Director Of Customer Success, Digital Sales Asia
    Microsoft Dec 2017 - Oct 2023
    Sydney, Australia
    Established and scaled up a new Customer Success organization focused on helping Small and Medium Business Customers across ANZ & Asia derive the best value from Microsoft Azure.
  • Microsoft
    Director Of Customer & Partner Experience, Australia
    Microsoft May 2012 - Dec 2017
    Sydney, Australia
    Led a customer-centric culture transformation at the Australian subsidiary, utilizing storytelling and coaching to drive positive change. Partnered with the Australia leadership team and key stakeholders (sellers, marketers, product owners) to measure, understand and improve the customer and partner experience at Microsoft.
  • Microsoft
    Project Director, Microsoft Services Australia
    Microsoft Oct 2010 - May 2012
    Sydney, Australia
    Led series of change management workshops to support Microsoft’s business model move to the Cloud.
  • Microsoft
    Practice Manager, Microsoft Services Australia
    Microsoft Nov 2007 - Oct 2010
    Sydney, Australia
    Led the Microsoft Services Consulting practice in Australia (org size > 100) to deliver on key accountabilities including high customer satisfaction, consultant utilization, delivery margin and employee engagement & readiness. Managed organisation through the Global Financial Crisis and rebuilt high performing team post crisis.
  • Microsoft
    Services Program Manager, Microsoft Australia
    Microsoft Nov 2002 - Nov 2007
    Sydney, New South Wales, Australia
    Drove 30% growth in Premier support business through sales specialist roles and marketing initiatives.Led business transformation project to introduce new set of premium support services including critical situation management and 24x7 business support.Other roles at Microsoft prior to this position:CRM Group Manager - led all operational aspects of the customer systems, publication to microsoft.com and vendor management of the customer service call centre for Microsoft ANZ.Customer Systems Manager - first CRM implementation at Microsoft ANZ including process mapping, data migration and change management.IT Program Manager -management of Intranet server and site including development and roll out of online business applications.Software Localizer - localization and testing for French versions of Microsoft products.
  • Microsoft
    Other Roles At Microsoft
    Microsoft Feb 1997 - Nov 2002
    Sydney, New South Wales, Australia
    CRM Group Manager - led all operational aspects of the customer systems, publication to microsoft.com and vendor management of the customer service call centre for Microsoft ANZ.Customer Systems Manager - first CRM implementation at Microsoft ANZ including process mapping, data migration and change management.IT Program Manager -management of Intranet server and site including development and roll out of online business applications.Microsoft Ireland: Software Localizer - localization and testing for French versions of Microsoft products.

Catherine Thomas Skills

Professional Services It Strategy Program Management People Development Change Management Cultural Transformation Customer Satisfaction Customer Service Practice Management Marketing Strategy Internal Communications Leadership Leadership Development Team Leadership Cross Functional Team Leadership Management Business Strategy Business Development Customer Relationship Management Business Process Improvement Customer Experience Customer Experience Management Consulting Business Process Strategy

Catherine Thomas Education Details

Frequently Asked Questions about Catherine Thomas

What company does Catherine Thomas work for?

Catherine Thomas works for The Access Group - Asia Pacific

What is Catherine Thomas's role at the current company?

Catherine Thomas's current role is Director of Customer Success, Accounting and Tax.

What is Catherine Thomas's email address?

Catherine Thomas's email address is ct****@****oft.com

What schools did Catherine Thomas attend?

Catherine Thomas attended Australian Institute Of Company Directors, Ecole Nationale Supérieure De L'electronique Et De Ses Applications (France), Lycée Faidherbe.

What skills is Catherine Thomas known for?

Catherine Thomas has skills like Professional Services, It Strategy, Program Management, People Development, Change Management, Cultural Transformation, Customer Satisfaction, Customer Service, Practice Management, Marketing Strategy, Internal Communications, Leadership.

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