-Responsible for overall coordination of one or more carrier clients and the projects associated with those clients. -Manage a team of project managers and solution analysts that will ensure all projects are delivered to high quality standards and meet customer expectations. -Maintain a portfolio of projects and the budgets associated with each client, focusing on increasing business while maintaining costs, schedules, and customer satisfaction for each initiative.-Manage clients and provide the technical support for Account Executives in ensuring the management of key milestones, plans and resources to meet the needs of the strategic goals and Carrier client expectations. -Maintain a partnership with Account Executives, Carrier Clients, business units and the IT community to identify and prioritize opportunities to increase billable initiatives and achieve the goals of the company.

·Assigned to and supported the largest client account/TPA (Third Party Administrator) with over 2000+ carriers and a leading global provider of technology-enabled risk and benefits solutions.·Dedicated to new client implementations and existing customer initiatives (including re-implementations). -Partners with stakeholders within the various lines of business and collaborates with National Account Management to facilitate product rollout, strategic customer-facing initiatives, and operational/system process modifications to deliver more value to the company and its customers·Leads and coordinates the efforts between client and all business units to ensure client initiatives are properly identified, scoped, and managed through operational capabilities·Partners with Client, Sales, Account Management Team, Enterprise Consulting Group and Operations to oversee the clients’ solution requirements, implementation expectations, and expected deliverables.·Oversees and provides subject matter expert opinions to internal IT related projects. Communicates status of projects to the Account Management team, business operations, and the client project team.·Works with client’s Account Management Team to identify client opportunities, associated revenue potential, and initiates projects accordingly·Manages Client SLA performance and reports them back to the National Account Directors·Creates and maintains client related documentation: Standard Operating Procedures, Technical Guides, and tracks client issues and service requests via Salesforce CRM Application, Microsoft Sharepoint, and OnTime·Acts as a point of escalation for client issues and follows the SDLC (Software Development Life Cycle) processes, Agile methodologies, progress reporting, and escalation of issues/risks.

Managed requirements, scope, budget, application development, testing, and implementation of multiple large-scale enhancements for the Information Systems based on regulatory and business requirements; collaborating daily with VPs, Directors, Business Analysts, and managers of various departments. Successfully led and completed consulting engagements and projects in multiple locations including Chicago, IL; Pittsburgh, PA; Charlotte, NC; DesMoines, IA; Austin, TX; and Manila, Philippines.ACCENTURE LTD (Project Highlights)Global Business Process Improvement | Application Development Selected to develop protocol for startup offshore operation by developing and training team leaders at the Application Outsourcing Delivery Center in Manila, Philippines Implemented delivery methodology (SDLC) to estimate, analyze, design, build, test, track defects, and deploy business and IT solutions to support regulatory and business requirements Led the requirements gathering and development of enhancements to customer systems  Developed and implemented work plans for build/test efforts for conversion processes and phases Supported day-to-day operations, troubleshot and maintained production systems to optimize performance, resolve problems, and provide timely follow-up on identified issuesTechnology Implementation | Systems Integration | Business Analysis Delivered services and solutions that met or exceeded business or regulatory requirements in reliability and performance, within budgets and deadlinesProject Management | Testing | Application Support Supervised client IT personnel, client Business Analysts, team of designers, developers, subject matter experts, offshore delivery teams, vendors, and other IT contractors.  Created and monitored the batch setup and execution of testing processes Published and introduced analysis and testing procedures and statistics, as well as technical and functional training

-Participated in decision to purchase the Home Health division’s medical database and billing system·Implemented St. Joseph’s Home Health’s new billing and information management system·Streamlined the Home Health department’s payroll, billing, charting, and medical records processes and systems·Conformed to and prepped for Joint Commission (JCAHO) surveys and standards·Adhered to Health Level 7 (HL7) standards and protocols