Catherine D. Email & Phone Number

Pickering, Ontario, Canada

Toronto, Ontario, Canada

• Answering and handling inbound calls from customers• Maintaining solid customer relationships by handling questions and concerns with speed and professionalism• Resolving customer complainants• Managing database records, drafting status reports on customer service issues• Handles billing online payments for customers• Reviews customer accounts and proactively reach out about upgrades and support issues• Work with colleagues to provide better customer service across the organization• Multitask and navigate through multiple systems.

Toronto, Ontario, Canada

• Processes member orders• Provide excellent customer service and address needs of members in a timely and effective manner• Surprise and delight the members with excellent customer service• Collects payment while providing a high level of member service• Performs clean up, department set-up and closing tasks as necessary

Toronto, Ontario, Canada

• Handled daily monetary transactions• Opened and closed registers• Greeted customers with a non-business-like approach• Reassuring customers in purchases, upselling and/or closing sales• Introducing customers to our My Canadian Tire “Money” Program, building a clientele• Promoted the use of e-commerce orders for customers, when product not available in stores, ensuring to the best degree satisfaction• Maintained a clean and organized cash wrap

Toronto, Ontario, Canada

• Handled daily till activities, deposits, mid-day drops, open/close tills• Served customers with a respectable and friendly approach• Processed large transactions at a fast pace, yet responsible manner• Assisted customers with questions or concerns• Responsible for maintaining a clean environment around cash wrap• Assisted other employees during downtime, such as stock replenishment