Catherine Vicki Email & Phone Number

Hartford, Ct, Us

Middletown, Connecticut

Recruited by ownership to become senior bartender for chop-house style restaurant and bar, including outdoor tiki bar, night club and entertainment venue with over $25K in net sales daily. Consistently exceeds company standards on up-selling while providing the highest level of customer service. Expert mixologist who creates new cocktail options to engage customers and maintain a fresh and exciting menu. Exhibits strong attention to detail, maintains alcohol inventory and exceeds requirements for bar cleanliness and customer safety. Respected employee who trains new restaurant employees and bar staff in sales methodology and service etiquette. Successes include:• Achieves up to $4k in sales daily, contributing significantly toward overall restaurant sales.• Leverages creative abilities to develop specialty cocktail menu offerings to engage customers • Collaborates with customers on event design, and manages execution of special events

Cromwell, Connecticut

Bartender at largest sports-themed bar and restaurant in Connecticut, with capacity to serve 500+ customers at one time. Excelled in fast-paced environment, using strong customer relationship and creative skills to provide unique drinks and an enjoyable experience, resulting in increased sales and repeat business. Successes include: • Effectively used conflict resolution skills to diffuse and resolve customer issues• Achieved recognition for maintaining a positive customer experience while operating quickly and efficiently in busy bar environment

Uncasville, Connecticut

Served high-value and VIP customers in popular Avalon nightclub within the casino. Maintained the highest standard of customer attention for a variety of patrons, including celebrities and sports figures spending up to $10k per visit. Consistently exceeded corporate requirements for exemplary customer service. Successes include: • Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy • Maintained excellent bar service while also handling bar tables and VIP area

Hartford, Connecticut

Managed employee schedules and oversaw bar operations for martini lounge environment. Used creative abilities to craft new cocktail offerings, and provided excellent customer service for a variety of patrons including local business professionals and tourists. Achievements included: • Developed and coordinated promotions to increase visibility and differentiate from competition• Promotions resulted in a higher volume of customer visits and increased sales, especially during slower weeknights