Catherine Wilkerson Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Baltimore, Maryland, Us

As a Learning Technologist, I bring extensive expertise in academic Learning Management Systems (LMS), specifically Canvas, and Learning Technology Interoperability (LTI). My role involves designing, developing, and facilitating training sessions for faculty and staff, providing essential support for LMS tools, troubleshooting issues, and ensuring seamless course delivery. I excel in learning new technologies swiftly, supporting course development, and consulting with faculty to integrate cutting-edge instructional technologies into online, hybrid, and face-to-face courses. My focus is on optimizing the user experience and ensuring effective technology adoption within academic settings.With a collaborative approach, I work closely with faculty, staff, and other stakeholders to drive innovation in educational technology. I lead technical development projects, conduct research on emerging tools, and design comprehensive training programs to enhance teaching and learning outcomes. My commitment to quality assurance, accessibility, and continuous learning ensures that I deliver practical solutions that meet the diverse needs of academic institutions while staying current with the latest technological advancements.

I am part of an amazing team of Instructional Designers and educators working on variety of Higher Education based project.

Us

Taking on project and assignments on an as needed basis for Walden University.

Adelphi, Maryland, Us

Instructional Design and Technology MOOC Assistant in the Education Technology Department at University of Maryland GlobalCampus (UMGC)

Laurel, Md, Us

As an LMS Administrator for Canvas and Canvas Catalog, I manage the full spectrum of Learning Management System operations, ensuring smooth functionality and integration across all tools and platforms. My responsibilities include maintaining and updating the LMS, managing LTI and cloud-based tools, resolving technical issues, and overseeing roles and permissions to ensure secure and efficient access. I serve as the primary liaison with Canvas and Instructure, ensuring that all technical timelines are met and that students, faculty, and staff are kept informed of updates, outages, and new features. In addition, I coordinate training and orientation resources to support effective use of the LMS across the institution.Beyond LMS administration, I oversee all technical operations within the Instructional Design Services unit, ensuring seamless coordination and integration of online learning technologies such as Zoom and other web conferencing tools. My role includes managing licenses, evaluating and implementing new tools, and supporting the university's commitment to accessible instruction by assisting with media accessibility in classrooms. I also manage the Online Service Portal, providing timely support for students and faculty, and continuously identify opportunities for process and quality improvements in course development and delivery.

Evanston, Il, Us

Work within Baltimore City Public Schools to promote and implement literacy tutoring system TutorMate. Assist in deployment and technical support for TutorMate services.

Laurel, Md, Us

As the operations lead for the MUIH Teaching and Learning Center (TLC), I directed the center's strategic planning and operational functions, collaborating closely with internal cross-functional teams and the broader university community. In my role as the Learning Management System Administrator, I managed system functionality, evaluated new tools, and delivered comprehensive training to enhance the effectiveness of the LMS. I partnered with instructional designers and the Director of Course Design to develop high-impact courses, and streamlined communication between the TLC, IT department, LMS, and SIS to ensure seamless data integration and IT functions.Key achievements during my tenure include driving continuous improvements in course maintenance and delivery processes, managing education tool licensing, and identifying and evaluating new technical resources. I also played a pivotal role as the MUIH Quality Matters (QM) Representative, facilitating QM training and managing both internal and external course reviews. Additionally, I supervised Digital Learning Specialists, coordinated staffing needs within the TLC, and maintained the unit's deliverables and deadlines despite staffing reductions, demonstrating resilience and a commitment to operational excellence.

Laurel, Md, Us

Columbia, Md, Us

In my role, I served as the primary contact for instructional technology training, providing essential support and training to faculty on effectively using and integrating technology in their teaching. I developed comprehensive user guides, self-help documentation, and tutorials that were accessible both online and offline, ensuring that faculty had the resources they needed to successfully implement instructional technologies. Additionally, I collaborated with the Director to plan and execute training schedules and sessions, tailoring them to meet the specific needs of the faculty.I also performed application testing and evaluation, assisted with the implementation of new applications and upgrades, and worked closely with the Director and other support personnel to resolve technical issues related to the course management system. Beyond technical training, I contributed to the development of instructional materials, supporting the design of courses for both online and blended learning programs. My role also extended to assisting with various departmental needs, ensuring that all aspects of instructional technology and course design were supported and aligned with the department's goals.

Miami, Florida, Us

This position allowed me to take on additional responsibilities and provide leadership as part of the Instructional Design team. • Performed quality assurance reviews of courses and documents• Delivered training of new hires and trained current Instructional Designers on process changes and assisted with continuing education• Served on multiple committees and working groups, including the department wide training committee involved in analyzing training needs, developing and delivering trainings• Performed technical assistance for the teams LMS builds• Assisting in scheduling and resourcing projects and quality reviews while maintaining my own workload of multiple projects

Miami, Florida, Us

Build and create online classrooms and other training materials. Working with Course Developers to ensure courses meet educational requirements. Quality Assurance of course materials and media. Always working towards a quality student experience.

Miami, Florida, Us

Working within the Product Development Group at Laureate Education to ensure delivery of quality product.

Miami, Florida, Us

•Assisted students who were enrolling in higher education programs•Advised, educated, consulted and supported qualified potential students, as part of this sales and matrix based role. •Employed sales and relationship building techniques to overcome barriers and guide students into fitting programs. •Assisted in every aspect of enrollment from choosing a program to walking them through their classrooms. •Led continuing education and training for my team by holding classroom sessions with new hires to deliver curriculum and monitor progress.

Columbia, Maryland, Us

•Point of sale computer systems installation in luxury hotels division. •Worked on site visits to create scope of work documents then followed up with database builds and system hardware installation•Created maintenance plans for the systems and did remote programming for updates •Completed menu item databases and created standard financial report layout•Developed and conducted trainings, both face-to-face and virtual, based on customer specifications, needs, and established standards.•Trainings were created for all types of hospitality employees and consisted of everything from large wait staff and manager trainings to smaller CFOs and corporate sessions. •Ensure smooth installation process and minimize post-installation support requirements through these trainings.

Micromasters - Edx, Instructional Design And Technology

Graduate Certificate In Instructional Design And Technology

Bachelor, Business Administration- Management