Working at St Cuthbert’s Catholic High School, my role is to provide full PA and secretarial support to the Head of School and Senior Leadership Team. Liaising with a wide variety of people at all levels from Governors, Local Authority executives, Ofsted Inspectors and other outside agency staff to staff, students, parents and carers.• Enhanced experience of effective diary management and arranging travel• Management meeting co-ordination, including preparation of agenda, attending meetings, taking minutes and follow-up actions as required in a timely manner ensuring deadlines are met and appropriate systems in place for future meetings• Excellent document management systems in place• High level of confidentiality with the ability to communicate at senior level • Discrete and can always be relied upon to maintain full confidentiality often dealing with sensitive situations • Has proven organisational skills with a confident and proactive approach to work • Ability to prioritise workload with a strong attention to detail, working independently and as part of a team• Able to work to deadlines, producing work in a timely and efficient manner, exercising adaptability and flexibility when faced with changing demands• Use appropriate judgement when responding to the needs of senior level staff both internally and externally• Always promoting a professional image• Involved in staff training, recruitment and HR issues• Involved, as part of a team, in the rebranding of the school since September 2015• Writing content for the school website and social media channels• Excellent telephone manner and interpersonal skills to deal with a wide variety of people – screening calls and dealing with them swiftly• Experience of working in stressful situations for example Ofsted Inspections• Meeting and greeting visitors at all levels of seniority • Carrying out background research and presenting findings

Working at The Sutton Academy, my role was to support the Vice Principal and associated staff in a very busy secondary school office. I was part of a team providing support and being the main contact for 1,200 parents/carers, Governors and visitors.• Strengthened current office procedures including CPD database, Child Protection and Safeguarding records and minutes of meetings• Streamlined the organisation of the school’s document management system • Confidently used IT solutions on a daily basis including Word, Excel, PowerPoint presentations,

Working in the Faculty of Education, I was responsible for supporting an effective and friendly placements service for Teacher Training students in the faculty, liaising with academic staff in the faculty together with staff from various placement centres including primary and secondary schools and sixth form colleges. • Servicing Board Committee meetings, updating accurate assessment data • Planned and managed an annual International Conference continued from my previous role at the University

Provided a comprehensive admin and secretarial support for the post compulsory education & training programmes’ academic staff and associated students. • Specific responsibility for co-ordinating the organisation of an annual conference and overseas comparative education study trips.• Maintaining accurate assessment and enrolment information on the management information system

Responsible for the day-to-day running of the North Wales regional office.• Providing secretarial support for the Construction Manager, Quantity Surveyors, Estimator and Site Agents in various multi-million pound capital build projects ensuring that all aspects of administration were carried out efficiently and to quality assurance standards. • My work also included running a diary for the Area Project Manager and Area Quantity Surveyor and carrying out background research.

Responsible for secretarial support for the Recreation Section of the Leisure Services Department.• Event management. I enjoyed attending special events, meeting and greeting councillors, local VIPs and invited guests.• Clerical duties including typing of letters, reports and documents.• Answering the telephone and dealing with incoming mail.