Catherine L. Howard Email & Phone Number

Niantic, Ct (Remote)

Manage technology deployment projects in multiple retail industry verticals.

Buffalo Grove, Il (Remote)

Managed low-voltage and hardware installation and deployments for multiple, nationwide customers. Sourced and scheduled certified technicians.

Clearwater, Fl

Managed $3.2M project to replace Point-of-sale terminals in 3,500+ gas stations and convenience stores to comply with industry security requirements. Sourced certified vendors to conduct site surveys, make required improvements, install new equipment and train site personnel. Analyzed site surveys to confirm that site met minimum requirements to support new hardware. Verified installations were completed accurately. Administered contracts and billing for lease equipment and extended service contracts.

St. Petersburg, Fl

Oversaw $7.5M operations budget and a team of Remote Field Support Technicians focused on service and deployment of PC's and printers in 30,000 retail locations across the US and Caribbean. Managed relationships with multiple 3rd party labor providers to ensure onsite work was done on schedule and within budget while maintaining quality standards. Coached and developed employees for sustained success. Conducted hiring, annual performance reviews, probation meetings and termination procedures according to Human Resource policies. • Oversaw $2.5M project to replace 2,500+ PC's to comply with industry security requirements• Directed upgrade of 35,000+ printers resulting in significant ink savings• Identified 9 process changes that reduced missing assets by 30%• Collaborated with customers to define requirements and deliver quality results• Negotiated contracts and pricing with multiple vendors to minimize financial exposure

Tampa/St. Petersburg, Florida Area

Produced technical documentation and training in support of service and installation of proprietary hardware and software. Delivered technical instruction for Field Service Technicians. Conducted New Employee Orientation for all Operations' personnel.• Collaborated with engineers to develop hardware specifications for new Catalina printers• Collaborated with software developers to design software user interface• Defined objectives, standards and processes for Field Service Technicians• Edited, published and contributed to monthly, inter-department newsletter

Bachelor’S Degree, Elementary Education And Teaching

Certification, Six Sigma Green Belt