Managed Customer Marketing for Product and Sales programs to drive add-on software revenueCreated sales & customer facing materials, emails, direct mail, webcasts, social media. tradeshow booth designs, etc.

Launched SMB marketing programs for Eagle®(Retail Business Management & POS) softwareCampaign Creation, Implementation and Results TrackingSalesforce Database clean-up

Excellent customer issue resolution without compromising company processes and goals.Implemented Pilot sales support program to increase overall sales for an elite sales team.Reviewed/Built Quotes for Key New Accounts, existing system upgrades, software upgrades, license transference, etc.Collaborated with IT to design an efficient customer issue resolution process in SalesForce system.

Project Management resource for East Bay Residential and Commercial General Contractors. Services include Proposal and Contract negotiations and documentation, customer management, timeline projections, status updates, obtaining permits and inspections with appropriate city & county agencies, provide design consulting services.

Coordinated paperless office software product web-demos for available audience of 13 Sales Reps/1,500 Customer Accts/6 states.Detailed software product options and implementation processes for Clients.Project point of contact for Client after sale for follow up after system installations complete. Managed Account relationship portfolio of 133 Hardware/Home Centers in 7 states.Used business process consulting and conflict resolution skills to increase software sales.

Directed concept, design and build of 6,500 sf Retail ShowroomCreated/Implemented marketing/advertising plans and support materials Initiated regular customer service training program to help staff meet sales goaControlled Vendor negotiations (67 textile vendors and 15+ sub-contractors)Compiled all Customer contract documentation and permits according to California State Contractor laws & regulationsOrganized marketing, accounting and showroom floor POS software… Show more Directed concept, design and build of 6,500 sf Retail ShowroomCreated/Implemented marketing/advertising plans and support materials Initiated regular customer service training program to help staff meet sales goaControlled Vendor negotiations (67 textile vendors and 15+ sub-contractors)Compiled all Customer contract documentation and permits according to California State Contractor laws & regulationsOrganized marketing, accounting and showroom floor POS software systemsProduced processes for staff for smoother transition from design phase thru construction project completion Show less