As Logistics Facilitator for The Cradle of Hope, which has 15 active outreach programs, getting all the transport needs to be coordinated is a mammoth task. From transporting school children to ensuring that all the needs of the various projects are met, this is by far the most rewarding post I have ever undertaken. My duties include: Vehicle fleet maintenanceCoordination of all donation pick up and drop-offsDriver schedulingMaintenance coordination through all the propertiesStrategically plan and manage logistics, storage, and transportation.Ensure all orders and purchasing necessary through the various projects are coordinated and filled. Liaise and negotiate with suppliers, manufacturers, retailers, and service providersKeep track of quality, quantity, stock levels, delivery times, transport costs, and efficiencyResolve any arising problems or complaintsSupervise and train new logistics staffMeet cost, productivity, accuracy and timeliness targets

As an Account Manager for FinFloor, my main objectives were to source new business, increase sales and offer excellent customer service.Finfloor has a national distribution base with offices in Durban, Johannesburg, and Cape Town, thereby enabling them to store flooring, dispatch flooring, and recommend installation teams throughout South Africa. I acted as the client's advocate and worked with internal departments to ensure that client needs were understood and satisfied. I assisted with making sales, handling client complaints, collecting and analyzing data, and improving the overall customer experience.When visiting clients regularly I updated and maintained showrooms with all the latest sample boards and products and conducted the necessary training. Training included product knowledge, installation specifics, and sales training to all new and existing customers on all products available in the industry.

As a sales representative, I was the principal point of contact between the business and the customers. I ensured current customers had the right products and services, as well as identifying new markets and customer leads.Pitching prospective customers and sourcing new business was paramount to this position. As the face of the business, I did everything from answering phones to monitoring the competition, all while maintaining good customer relations and pursuing new sales opportunities.I maintained key accounts by servicing them regularly and keeping them up to date with new trends in the market. Also providing them with the latest showroom samples and conducted training on new stock.

While at Azura Distributors I was part of the Flooring division. I was a sales representative for them and fulfilled all sales representative duties, such as:Customer liaison (updating of new products, price lists, and samples.Maintaining key accounts and sourcing new clients. Handling of product complaintsUpdating and maintaining of showroom and samplesConducted training on new products and sales techniquesStocktaking Cold canvassing and managing of current customers

At KRONOTEX Laminate Flooring, I provided useful information on laminate floors and helpful tips on installation and care to all the clients. This included detailed instructions illustrated with graphics and short video tutorials that helped anyone quickly learn to lay a new laminate floor on their own. I explained to customers how to deal with doorframes, heating pipes and so on and made sure they know everything important about substrates, wall gaps, and expansion joints.Sourcing new clients and retailers was a big part of my position and dealing with customer complaints and ensuring that the complaint was resolved as well.

As the Branch Manager for Rhoms Timberworld I oversaw the operations of the branch. My responsibilities included managing resources and staff, developing and attaining sales goals, delivering exceptional customer service, and growing the branch's revenues.Duties included:Managing all wages, banking and stock controlDaily running of the storeCoordinating teams and daily installationsAccounts, debtors and general administration of the branchWeekly reporting to the head office

As part of Pioneer Flooring I took orders both telephonically and over the counter. Other duties includedProcessing of invoicesChecking of StockHandling of customer complaints proceduresProducing monthly sales reports in excelBack up to all external sales repsData capturing of all stock takes