1. Recruitment:Assist in the end-to-end recruitment process, including job posting, resume screening, interviewing, and onboarding.Collaborate with hiring managers to understand staffing needs and ensure timely and effective hiring.2. Employee Relations:Address employee queries and concerns, providing guidance and resolutions.Support in the resolution of workplace conflicts and employee relations issues.3. HR Administration:Maintain accurate and up-to-date employee records using HRIS (Human Resources Information System).Prepare and update HR documents, including employment contracts, offer letters, and HR-related reports.4. Policy Implementation:Assist in the development and communication of HR policies and procedures.Educate employees on company policies and ensure compliance with established guidelines.5. Performance Management:Support the performance appraisal process, ensuring timely completion and documentation.Assist in the implementation of performance improvement plans when necessary.6. Benefits Administration:Administer employee benefit programs, including health insurance, leave policies, and other perks.Address employee inquiries related to benefits and liaise with benefit providers.7. Compliance:Stay updated on labor laws and regulations, ensuring HR practices align with legal requirements.Assist in conducting audits to ensure compliance with HR policies and procedures.

Submit online job postings, shortlist candidates, schedule job interviews and facilitate initial interviews.Collaborated with senior management to improve processes for recruitment and hiring.Act as a point of contact and build influential candidate relationships during the selection processCoordinate orientation and training sessions for new employees.Assist HR Manager in the recruitment and hiring process.Preparing onboarding email templates for the employees.Conducts On-boarding process and handles 201 files.Performs other duties as assigned.

Handles more or less 250 deployed employees.Participates in hiring process, confirm start dates of new employees and endorse to HMO enrollment.Liaising between deployed employees to Client and to the Agency.Facilitates complaint/feedback, and issues resolution.Prepares memo and investigation reports of erring employees.Oversees employees movement by preparing performance evaluation towards extensions or ending of contracts, and salary increase.Assist in payroll preparation by providing relevant data.Facilitate end-to-end off-boarding (exit interview, clearancefacilitation, last pay requests).

Handle complaints or inquiries, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.Provides technical supports to the customers by providing troubleshooting steps.Interact thru emails, inbound calls and outbound calls.Introduce new products to customers via call, inform them on how to use the new product to be able to make them purchase the new product or place an order in the company’s website.