Cathie Fenske Email & Phone Number

Edina, Minnesota, United States

Shakopee, Minnesota, United States

Edina, Minnesota

Greater Minneapolis-St. Paul Area

Client-facing member of the Team RH, where I lead and motivate associates in meeting daily sales goals, empower them to do the right thing and promote RH products and services to clients. • Live the RH Values: People, Quality, Service and Innovation • Partner with store leadership to train and develop associates with product knowledge, selling, customer service and operations. • Openly communicate regularly to management to review business results, client feedback and associate performance. • Assist in curating visually balanced merchandising solutions of current and incoming product on the sales floor.

Shakopee, Mn

Provide Customer Care for Shutterfly's premier brand, Tiny Prints and Wedding Paper Divas. This position involves ensuring the customer receives a positive experience with the brand, while performing duties such as answering inbound calls, up-selling products, helping the customer place new orders, reorders and issuing credits and reprints. Assisted in training seasonal reps and came up with a new untapped market for the company in a company-wide competition and won 1st place out of 111 submissions.

North Mankato, Mn

Detail-oriented position with emphasis on providing excellent Customer Service answering phone calls, while still working with typography, layout, typing and proofreading to ensure customers' orders were free of errors and met customers' expectations. Negotiated with dealers in a respectful manner when problems arose and corrected any issues so orders were finished in a timely manner. Awarded for excellence in the department and for reaching a high percentage of adherence to the company's standards.

Mn

Designed promotional materials for non-profits, including promoting public awareness of community events and designing christian materials to encourage newcomers to come to church.

Sleepy Eye, Mn

Worked closely with Photo Editors, Copywriters, Sales and Marketing to design promotional products such as calendars, brochures, posters, mailers, catalogs and church bulletins. Directed the creative execution of Norwood's start-up catalog of upscale diaries, formerly sold under the Letts of London brand. Recommended a new market for the company's customer calendars and presented to the Global Sales team with a positive response. Assisted the Graphics Department by problem-solving a software issue that was causing downtime on the press, and came up with a solution within minutes, saving the job from further delay and saving the company additional expense. Supported the Creative Department by creating a Resource Room, which was a library of design books and software training books for inspiration and to keep design skills fresh and current.

Dodgeville, Wisconsin

Interned at Lands' End, Inc. learning the inner-workings of a retail catalog company and working as a team, in addition to assisting in various areas as needed during their peak period. My time there included collaborating with Art Directors and Copywriters to create catalog spreadsheets for monthly production. I also did research and gave a group presentation on a project proposal to version Lands' End's core catalog to prospective Internet customers. Took initiative by suggesting and helping implement a new scanning station to improve productivity.