Cathie Neel Email & Phone Number

Greater Atlanta Area

Program/Project Management, Software Development and Process Improvement Consulting Services

Greater Atlanta Area

Program Management of loyalty rewards SaaS platform supporting key Financial Service clients using a Scrum methodology. Oversight of monthly Core Platform Production Releases for all applications within the Core suite. Incorporate continuous Release improvements such as development of a Release Deployment Runbook template enabling consistent repeatable deployments, milestone tracking and reporting of deployment tasks resulting in improved communication across organizational teams, fewer issues during deployment and reduced deployment durations. Project responsibilities include platform integration of third party partners/products onto Core Platform for fraud prevention, personalization and various business value propositions. Infrastructure improvements include roll out of Chef deployments to Core Platform components in multiple environments. Miscellaneous infrastructure projects include update of new corporate Active Directory structure across all platforms and update of DB security and passwords across enterprise as well.

Greater Atlanta Area, Portland, Maine Area

Program Management oversight for Fidelity Information Services applications at TD Bank. Program and Project Management for various key initiatives including program oversight for 3 FDIC Acquisitions in a 4 month period, Store Number Expansion across 17 applications, and roll out of new Event and Statement Fee changes. Implementaion of new fee structures for retail banking customers. Delivery of major 3 year strategic initiative worth over $12M in revenue enhancing the core posting process within FIS applications.PMO process development and improvement through establishing various PM tools/templates: Status Reporting, Schedule and Budget tracking template creation with guidelines/procedures. Support for process/template training and organizational roll out.

Greater Atlanta Area

Program planning, tracking and oversight of data center teams for approximately 200+ refresh projects in 2010. Refresh scope included evaluation of application and infrastructure against new data center reference architecture then planning for application remediation to support new architecture. Scope of deployment included migration strategy determination, build out of new infrastructure, testing of application, certification of infrastructure as production ready. Once operational testing was complete, planned the "go live" cutover of production data, post install warranty and decommissioning of old infrastructure. Led PMO improvements including standardized WBS templates and guidelines, Change Management Process & Procedures, Risks/Issues and Action Item templates, Asset Management Process and established an Organizational Process Repository with support for roll-out and training.

Greater Atlanta Area

Program Management oversight for a Program of 18+ Infrustructure e-Commerce projects. Managed and coordinated build out of new and existing customer eCommerce infrustructure hardware and OS, connectivity, firewalls, databases. Planned and managed data migration if needed and validated set up prior to application install and testing. Once tested and certified, facilitated operational readiness testing and migration of solution to production. Developed overall Program Tracking log, faciliated several improvements including standard support templates and test validation testing prior to infrustructure release.

Greater Atlanta Area

Account Management and business development for key client in the Healthcare Industry.

Greater Atlanta Area

Product Manager for Retail POS Systems• Drove strategic planning and development of Product Roadmap with alignment across marketing, sales, development and support functional teams.• Developed and rolled out a formal feedback process to gain input from implementation partners resulting in a 25% participation rate from partners in design reviews.• Performed competitor analysis to develop and deliver requirements with prioritized features and corresponding justification.• Spearheaded, scheduled and led team on definition of default values in application database to reduce install and configuration time. • Leveraged database default settings from improvement initiative to develop a configuration wizard. • Managed and coordinated with external third parties to assess partnership opportunities.

Greater Atlanta Area

Single point of contact for 4 – 5 concurrent projects for implementation of ordering/provisioning web service portal to enable customer sales of ATT products/services in a client server environment.• Functional subject matter expert for customer need analysis, requirements definition and selection of web services/connection methods using a RUP SDLC methodology • Project Management oversight in defining schedules, scope, estimates, status reporting, metrics, communication strategies/plans, tracking controls and lessons learned. • Test Management as point of contact for all UAT activities including test environment selection, reviewing customer test plans, determining data requirements then working to deliver data as needed. • Implementation contact for customer and internal teams in transitioning/training of customer services. Provided first tier production support using internal dashboards and other system monitoring tools for two weeks post deployment.

• Enterprise Test Manager for strategic ATT strategic projects such as an enterprise Product Catalog, initial ATT Integration across land line/wireless organizations and other key initiatives in a client server environment across five major releases.• Owned and managed team of test analysts across cross functional organizations through System Integration and UAT.• For both System Integration and UAT test phases, developed and managed approvals of Test schedules, Strategies , Test Plans (test cases, data to be used, systems and data to be verified with expected results). Managed and triaged issue tracking and resolution using Remedy, ClearQuest and Team Track, test metrics from Quality Center and providing status reporting of progress metrics and issues/resolution status on a daily basis.• Applications included: Seibel CRM, Data Warehouse, Amdocs and Convergys Billing Systems and back end Accounting and GL systems.

Establishment of project office process, procedures and templates using an Agile SDLC customized for a call center software product company in a client server environment. Customized process/procedures/templates/guidelines and trained resources to enable reuse

• Senior Project Manager for Application delivery management of freight transportation product suite across approximately 8 projects in a client server environment with approximately 20 resources. • Direct management of cross functional resources across requirements, development, testing and operations for delivery solution including financial forecasting and tracking, network interaction, application development, test, and configuration management as well as deployment and post install support.

Greater Atlanta Area

• Engagement/Program Manager for major retail financial institutions including Pacific Capital Bank, JP Morgan Chase, Colonial Bank, Mellon Bank and Citizens Bank in mainframe and client server environments. Accountable for successful overall delivery to customers and P& L of up to $10 M with teams ranging from 5 – 110 resources. Responsible for favorable customer relationships and incremental sales targets.• Development of Program Definition Report (scope, objectives, strategies, communication, change management, quality and testing strategies)• Master schedule creation and maintenance • Responsible for oversight and direction for Project Managers and Delivery Teams • Resource evaluation/selection of internal and offshore resources. • Contract and vendor management with assessment and progress evaluations • Status reporting both executive and team level across program for all phases of delivery.• Capture of lessons learned and recommendations of organizational improvements for each implementation.

Dallas/Fort Worth Area

Network integration of web systems. Rating, Billing and Provisioning systems software development. Production support for Sales Compensation, Accounts Receivable and Collections Systems.