Catherine Alexia Joson Email & Phone Number

Philippines

* Monitoring of Fluor’s VPN and campus sites globally (APAC, EMEA and AMER)* Deploy, support and decommission VPN sites (Milestone: led first deployment of VPN site tunneled through another VPN site of Aruba MD devices)* Quarterly audit operations - management/security of network devices* Provide network continuity, supporting relevant technologies in the business and manage escalations where appropriately required* Resolve vulnerabilities detected by TAC; usually by firmware upgrades and/or configuration update* Resolve service impacts within SLA, including Aruba wired and wireless issues tracked through ServiceNow ticketing system* Handle end-user concerns, closely working with Site Project Managers, onsite contacts and users* Network device management (mainly Aruba) -- chassis replacements and firmware upgrades* Great client support/communication skills* Vendor/ TAC coordination to resolve network issues* Presented Knowledge Transfer trainings to team -- Topic: "Implementing Aruba CX Switching"

Philippines

* Monitoring of Google network’s health and ensuring full redundancy on all Corporate sites globally (APAC, EMEA and AMER)* Provide network continuity, supporting relevant technologies in the business and manage escalations where appropriately required* Resolve service impacts within SLA, including wired, wireless and SD-WAN issues tracked through a ticketing system* Handle end-user concerns, closely working with user/engineering/3rd party vendors* Network device management (Cisco, Juniper, Aruba, Arista, Mist) -- chassis replacements and firmware upgrades* Great client support/communication skills (recognized as a NOC Top Performer for 2019)* ISP/vendor TAC coordination to resolve network issues* Run Business Continuity Tests

Makati

* Monitoring of client's internal and external devices’ health and connection status via SNMPc and Solarwinds* Troubleshooting of Enterprise networks - Layers 1 to 3 * Management of network devices including router swaps and firmware upgrades)* Configuration of network devices upon client request; tracked through a ticketing system* Great client support/communication skillsClient * RSA VPN support* Basic IP blocking via Fortinet firewalls/ASA* Logs analysis of firewall traffic

Kawit, Cavite, Philippines

* Surveyed PLDT posts throughout Cavite area* Coded a simple Java application for the borrowing of sensitive job materials* Basic auditing through tickets* Organized road plans