Design, develop and deliver training programs for leadership and professional development throughout Rotary & Mission Systems (RMS) business areaSubject matter expert with in-depth experience in leadership development design leveraging design methodologies and application that yields successful performance results.Program Manager for the First Line Leader and LEADfirst training experiences. Drive collaboration with business leaders and functions to develop shared understanding of the learning and performance needs, develop curriculum that will provide strategic alignment and governance for the early career, first-line, and mid-level employees.Support the development of the leadership development strategy. Design, deploy and sustain global leadership development experiences including but not limited to, in-person learning, digital learning, asynchronous learning, and assessments.Serve as the point of contact for RMS for SAP JAM Social Learning PlatformServe as the enterprise-wide point of contact for LinkedIn Learning and curate learning paths and experiences to meet just in time learning needs in the flow of work.Partner across the business to understand organizational development needs and apply that knowledge to the design of appropriate learning solutions.Training Administrator for the SuccessFactors Learning Management System (LMS)

Design and Develop training programs for Sales, Customer Service, Leadership and Professional Development. Utilize Articulate Storyline to develop eLearning courses. Conduct needs analysis, and partner with SME's throughout the business to ensure learners' needs are met.

Developed and delivered training to drive culture change through the organization. Focus on leadership skills, building trust, safety, and high performance teamwork. Designed and delivered a blended learning program for front line supervisors with a focus on communication, feedback, and core values coupled with ongoing mentorship and coaching.

Design, develop and deliver in house training programs aimed at personal and professional development Acquire and coordinate external training programsPerform analysis of associates’ learning needs; advise and coordinate training approachConsult on regional and global projects from an L&D perspectiveSupport implementation and perform administration of global Learning Management System

Provide leadership and management to a team of learning professionals. Participate in the implementation of the department's training strategy, ensuring that the organization's strategic messages are appropriately imbedded in training tools and programs. Serve as Learning and Performance business partner and account representative to consultatively ensure business partner needs are met. Utilize a variety of educational media to ensure “right fit” training. Manage the delivery of performance-based training for designated audiences. Participate in the design, development and evaluation of the effectiveness of training programs. Participate on and lead multiple, complex project teams. Conduct performance trending analysis. Consult with organizational leaders to assist and influence the development of complex, specialized learning strategies.

Design and develop training sessions to be delivered to call center staff.Form strong partnerships with customer leaders and subject matter experts to assess needs that lead to performance and learning recommendations that enhance performance.Analyze performance and learning needs, and partner with clients to develop learning strategies that are aligned to business goals and consistent with adult learning theory.Create and execute measurement strategies for all performance and learning initiatives that measure effectiveness and demonstrate business impact.Evaluate solutions to ensure that client needs have been addressed and desired performance levels have been achieved. Communicate results to sponsors and recommend program enhancements accordingly.

Core Responsibilities: Coordinate and facilitate the on-boarding of new associates, and customer service trainingDesign, deliver and analyze instruction and training programs for the department’s associates with topics including the insurance industry, systems, and internal processes.Work collaboratively with other members of the Learning & Performance team to drive consistency, standardization and process simplification while providing world-class training. Coordinate and/or participate in various special projects as assigned.