Cathleen Deano, Cap Email & Phone Number

Downers Grove, Illinois, United States

Downers Grove, Illinois

Skokie, Illinois

Chicago, Il

Lead sales initiatives for a high-volume location with a staff of 14 team members. Direct day-to-day store operations including sales management, human resources, inventory control, and office administration. Ensure customer in-store experiences are consistent, on-brand, and of the highest quality.Select Achievements• Selected as 1 of 12 Assistant Managers in the West Region to participate in the Store Manager Readiness Program in 2014• Promoted to Store Manager in November 2014• Developed team members for leadership roles internally and externally.

Chicago And Schaumburg, Il

Skokie, Il

Promoted first-class customer service by ensuring associates were greeting and assisting customers; responded to customer inquiries and complaints in a timely and professional manner. Managed the efficiency of general operations of the store including email communications, physical inventories, store scheduling, new hire paperwork and training of team members.

Niles And Norridge, Il

Provided effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities. Responsible for scheduling using ACES (Associate Customer Experience System) and managed payroll. Directed the maintenance of expected operational and merchandising standards. Ensured staff maintained store presentation and supported brand consistency.Select Achievements• Recruited, developed, and trained several employees for advancement• Consistently met or exceeded personal monthly sales goals• Obtained promotion to co-manager in 2005