Cathleen J. Smith Operations Leader Email & Phone Number

West St Paul, Minnesota, United States

Sycamore, Illinois

TIME PERIOD: 1990-April 2021I was with Bethesda Lutheran Communities for the better part of my career, and during my time there I built a reputation as someone who has a passion for quality of care. Promoted multiple times over the past 20 years, key roles include Program Manager, Area Director, and Regional Director. I served as Regional Director from 2016 to 2021, and over the past five years I held complete P&L and financial accountability for 28 separate homes and 4 offices across 2 states.OPERATIONS LEADERSHIP AND MANAGEMENT✔ Provided operational leadership, oversight, and management for 200 employees across 2 states.✔ Ensured consistency in operations through continuous improvement, building a quality-focused culture designed to improve quality of care.✔ Member of the senior leadership team of Bethesda Lutheran Communities, including contributing to the strategic direction for the entire region.✔ Strategic Partner to multiple business units, including Human Resources, Business Director, Regional Director of Nursing, and Corporate Staff.✔ Recognized for leading teams with a focus on consistency, and maintaining a strong record with all Illinois Department of Public Health and Illinois Department of Human Services surveys.✔ Identified and maintained positive working relationships with support groups, families, churches, service providers, and government agencies throughout the community.SELECTED HIGHLIGHTS & ACHIEVEMENTS✔ Delivered a million-dollar cost savings by orchestrating the complete closure of an operation, including leading a RIF.✔ Achieved a 3-year accreditation with the Council on Quality and Leadership, surpassing a previous 2-year accreditation.✔ Spearheaded multiple pilot programs, including guiding program development, documentation launch, and reporting to senior leadership.