Strategic revenue management of the hotel with budget busting resultsProductive relationship prospecting in the Portland community and throughout Oregon resulting in dynamic connections and increased sales for both the catering space and roomsPerseverance in lead follow up and contract negotiating and closing practices resulting in SALES!Service and sales culture warrior within the hotel team cultivating extraordinary " Best Practices" , directly impacting the hotels superb guest service and social media metrics

5 Star Resort Opening Training for Executive ManagementLecturer in Hospitality Management CoursesAccount Manager for ESL Hospitality Clients in HanoiTeach ESL Courses for Vietnemese and Japanese College professionalsDevelop material for custom training courses and learning events for outside clients in hospitality5 Star Vin Pearl Resorts- Create and Conduct training events in hospitality service and sales Liaison with hospitality industry to coordinate internships for students in AsiaSales & Marketing for City Smart Hospitality & Hotel Management School

Opening General Manager for this stunning new boutique beach hotelPromoted to this position from within Pacifica due to the superb performance at prior GM positionCompleted with excellence all management and staff hiring, orientation and training Created and implemented The Redondo branding strategy and brand ambassador programSet up dynamic SOP and PNP Best Practices to ensure immediate success of The Redondo by opening date

Resurrected an unprofitable Laguna Cliffs Inn beginning in 2010Rebranded LCI in the market as one of the top performing hotels in Laguna Beach Artful yield and revenue management positioned LCI as the market leader in Laguna BeachHistoric revenue performances in 2010-2014 allowed PHC to sell LCI for significant profit in 2014LCI led the company in budgeted growth for revenue, ADR and Occ for 2010/2011/2012/2013/2014Top 5 performer on Trip Advisor in competitive market of 5 star hotels

Award winning 72 acre waterfront resort in beautiful Door County, Wisconsin

Changing lives, creating memories, sharing, listening, market expert, cutting edge mentality and practices, setting myself and my company apart!

Signature Worldwide is an international award winning provider of training outsourcing and business solutions with 10 worldwide offices and franchises.Proven track record of exceptional performance and productivity evidenced by rapid promotion and highly commended client feedback.Dynamically cultivated strong business partnerships to create client and employee loyalty, long term residual business and to quickly and consistently produce elevated revenue and profitability bottom-lines.Managed revenue, profitability and customer service index for ongoing client base of hundreds of hotels and non hospitality businesses to ensure growth and advancementSuccessfully developed and managed a team of six top performing training account managers in Canada and the US.Partnered with thousands of individual hotel and business operators to create, cultivate and maintain 5 star service and sales cultures thus directly impacting employee retention, sales team advances and employee and management productivity.Conduct customized training events that demonstrated immediate revenue growth and service index progress. Topics were advanced sales techniques, negotiating, prospecting, reservations conversion, problem resolution and personality profiling