Cathleen West Email & Phone Number

Irvine, Ca, Us

California, United States

Manage all human resources related functions including employee benefits, employee relations, compliance, talent development, talent acquisition and compensation. Develop avenues for marketing company including oversight of website development and updates. Developed company Employee Handbook which includes company policies, procedures, and benefits. Manage accounts payable / receivables, credit and collections, account reconciliation, expense control, month and year end closings, business tax preparation, and budgeting. Implemented new accounting and project management software system resulting in increased project profitability.

Created a small business from the development of a business plan to implementation and operation. Researched market, created a strategy, and set up systems to sell product. Coordinated business operations including marketing, buying, fulfillment, accounting and budgeting, inventory control, employee management, and customer relations.

Provided leadership for the day-to-day operations of the sales department, while maintaining focus on the company’s strategic goals. Established performance goals for Sales Managers and monitored their performance on a continuous basis. Coordinated sales operations with all other departments / divisions of the Company. Researched opportunities for new customers and sales opportunities. Directed staff to achieve objectives established in the Company’s Strategic Plan. Supported corporate and divisional strategic planning efforts through forecasting and operational / capital budget development activities. Assisted in handling organizational change in the transition process during company merger.

Assisted with all aspects of human resources consulting for small to mid-sized companies. Coordinated a management training program to increase and maintain employee morale. Assisted with compliance issues. Assisted in setting up benefit and compensation programs. Managed recruiting, interviewing, and hiring. Trained managers on executing performance reviews. Maintained familiarity and compliance with California labor law. Assisted in setting up company succession planning and employee development programs for a manufacturing company. Implemented new hire orientation procedures.

Identified and explored sales opportunities unique to the region while reinforcing the corporate vision. Developed sales strategies and tactics to specifically improve comp sales performance. Communicated and built partnerships with corporate merchandising and marketing departments to support identified initiatives. Built partnerships with General Managers and other key individuals to ensure maximum sales driving performance. Communicated expectations and consistently executed Company’s initiatives. Prepared weekly financial sales performance reviews. Liaison between field and corporate office. Motivated General Managers Assistant Managers, and Store Staff to instill accountability and achieve results. Assisted in developing key initiatives that increased sales in both Children’s and Music divisions in stores not only regionally but nationally. Assisted Regional Manager in increasing employee morale in stores during a difficult time.

Supported corporate and divisional strategic planning efforts through forecasting and operational / capital budget development activities. Managed the training and development of potential internal management candidates to support rapid growth of the company. Oversaw staff recruiting and hiring including job fairs. Managed staff supervision, training, performance evaluation and development for 60 employees including 5 assistant managers. Oversaw staff disciplinary actions and terminations. Ensured customer service standards were met. Exceeded profit and productivity goals. Oversaw all merchandise and inventory management systems to remain competitive in the marketplace. Introduced the Borders’ concept into a new market and established a strong community presence. Maintained communication with corporate office. Ensured that all store administrative functions were carried out in a timely matter. Ensured that physical maintenance and safety standards of the store were met. Developed and facilitated a regional Human Resource Focus group responsible for training, development, and succession planning for Assistant Managers. Opened two new successful Borders stores. Analyzed and recommended change for sales staff compensation. New compensation package implemented. Recognized as BEST OF THE WEST for Overall Sales and Profit Performance.

Master'S, Management

Certificate, Human Resources

Bachelor, Science Business Administration