Tram Cathlyn Anderson Email & Phone Number

Key Responsibilities:- Develop and implement the Data Analytics Strategy for the City of Marion- Lead the development and implementation of the data governance framework- Establish data governance policies and procedures to ensure data quality, security, and compliance with relevant legislation- Develop regular KPI reporting based on the KPI framework for reporting to the leadership team and the council- Work closely with stakeholders to understand their requirements and provide insights to support decision-making- Develop and maintain data models and dashboards to enable effective data analysis and reporting- Ensure that data is captured, stored, and maintained in a consistent and reliable manner- Identify opportunities for process improvement and innovation in data analytics and reporting- Collaborate with internal and external stakeholders to ensure that data governance and analytics initiatives are aligned with the City of Marion's strategic objectives

Adelaide, South Australia, Australia

• Managed key project to migrate clients that are currently receiving reports via emails to using the purpose built interactive BI Portal for interactive Tableau dashboards and self-serve data extract builder.• Managed key project to migrate the Oracle CRM system to Salesforce from the Implementation phase to Go Live phase.• Coordinated workshops with the Stream Leads, SMEs, and vendors for all four project streams.• Conducted SCRUM ceremonies, facilitated communications, ensure coordination, and cooperation among project team members.• Developed and maintained productive working relationships with project lead, business functions, SMEs, vendors, and other project stakeholders.• Additional involvement in the project as a Tableau BI SME, providing subject matter expertise in setting up CRMA as a data source for Tableau Server.

Adelaide, South Australia, Australia

Lead a group of BI developers responsible for the design, creation and maintenance of business intelligence dashboards and reports that will drive innovation and business efficiency.Key Responsibilities:• Guide team development efforts towards successful project delivery• Provide functional and technical leadership to team members; including training, mentoring, development and support• Serving as the subject matter expert for the development activities• Maintain high standards of BI report output within the team by establishing good practices and habits• Identify and encourage areas for growth and improvement within the team• Translate business requirements into specifications that will be used to drive to develop high quality BI dashboards and reports; including pre-sale presentation and demonstration• Development of functional design specification, estimates and work plans• Analyse and resolve technical and business processes problems• Responsible for building, maintaining and optimising data flow and collection processes• Create and maintain optimal data pipeline architecture including working with system vendors to acquire data via APIs and other means as necessary• Development and maintenance of in-house automation system for optimal extraction, transformation and loading of data from a wide variety of data sources using SQL, Python and other related tools• Development and maintenance of in-house automation system for optimal report generation and distribution• Identify, design, and implement internal process improvements and automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.• Work with stakeholders to assist with data-related technical issues and support their data infrastructure needs

Adelaide, Australia

Adelaide, Australia

• Identified risks with the existing client support processes. Gathered requirements from all relevant stakeholders to prepare and presented cost benefit and ROI analyses for the implementation of a ticketing system to address the risks that were identified. Successful implementation and on-boarding of the selected ticketing system that empowered the CRM and IT Support team to process and resolved over 50 tickets a day.• Analysed and optimised existing processes for fortnightly and monthly Direct Debit Runs which reduced the process timeline of several days to just under 2 hours.• Analysed and improved business work flow for processing suspensions, cancellations and member refunds which reduced the life of each work flows from days to just minutes through the use of complex SQL queries.• Accelerated several manual business processes by working with developers and business users to determine best solutions.• Analysed and identified risks with the existing reporting system that uses several Excel workbooks that are published through 2X Parallels as well as email publications scheduled through SAP BI. Prepare and presented cost benefit and ROI analyses for the implementation of Microsoft SSRS in order to provide a unified data warehouse and flexible reporting solution accessible to all Management and staff.• Solely responsible for the design of several key data table and ETL routines, that streamlined reporting needs as well as improved report performance.• Implemented and maintained library of training documents, templates, and other reusable knowledge assets for used by club staff and Head Office staff.• Generated custom reports summarising business, financial, and segmentation data for review by executives, managers, and other stakeholders.• Developed and managed business intelligence tools or systems, including design of related databases, dashboards, systems or methods.• Conducted functional and UAT testing of internal application development releases.

• Improved client retention rate by 5% and have the highest customer-satisfaction rating of all consultants.• Developed creative and robust solutions for internal/external clients by defining their corporate strategy, business goals and strategic initiatives.• Developed user friendly training manuals/tutorials for internal /external clients.• Designed and developed business proposals and technical document templates to meet revised company branding.• Identified new business revenue stream in providing expert consulting services in several areas of expertise.• Managed all Australian and New Zealand post-sale client relationships and account management.• Designed and conducted client workshops for technical software enhancements; provided clients with usage ideas and in-house training to promote their projects’ success.• Organised and lead on-site/web conference meetings with clients; recording and distribution of meeting minutes and discussions.• Developed and implemented a needs assessment for all clients; identifying critical training needs and requirements.• Provided technical advice and support to staff including data analysis to predict trends in client usage.• Developed and analysed reporting to measure Customer Service team performance. Examples include Customer Satisfaction, Customer Service Analyst performance, phone/email response time and ticket problem trends to deliver proactive problem resolutions.• Administered and created documentation for the Customer Service knowledge base system.• Developed and implemented Customer Service procedures with a focus on ITIL practices.• Developed training programs for the Customer Service team to ensure cross-knowledge on all products.• Reduced aging tickets by 30% by facilitating weekly Problem Management process and meetings.Implemented sugarCRM’s ticketing system for customer support to provide better transparency and improved customer service efficiency.

South Australia, Australia

• Successfully identified significant delays in a critical project with the Ministry of Education, New Zealand; negotiated project extension; and completed the project to the satisfaction of the client.• Managed and implemented the migration of in-house infrastructure to an external data centre to meet SLA criteria and reduced the business risk.• Managed and implemented the migration of in-house CRM system from Salesforce to sugarCRM so that disruption to the business was minimal.• Managed and implemented the integration of in-house SaaS applications with sugarCRM to reduce double handling and improve flow of data.• Exceeded company R&D grant targets.• Coordinated internal and external technical staff/contractors.• Developed As-Is and To-Be flowcharts and wrote business requirements and technical requirements. Managed development team by working with them to review business needs and monitor progress based on project schedule.• Led collaboration for the integration and communication among applications, databases and technology platforms on a Business level.• Project management of various projects, including development of goals, objectives, critical success factors, milestones, and risks; and managing complexity. • Promoted and implemented Best Practice Management methodologies and tools. • Implemented documentation and project cycle delivery procedures.• Designed and wrote use cases and test cases including functional specifications.• Managed R&D claims and budgeting.• Created and fully responsible for disaster recovery program and IT security procedures

Bachelor Of Software Engineering (Honours), Computer Software Engineering

Education record