AeroLeads people directory · profile
Cathlyn Lang Email & Phone Number
Senior Vice President, Customer Success and Professional Services
at
Outreach
3 work emails found
@blackbaud.com
3 phones found area 858 and 843
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Vice President, Customer Success and Professional Services
Location
Greater Seattle Area, United States
Company size
Who is Cathlyn Lang? Overview
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Quick answer
Cathlyn Lang is listed as Senior Vice President, Customer Success and Professional Services at Outreach, a with 1363 employees, based in Greater Seattle Area, United States. AeroLeads shows a work email signal at blackbaud.com, phone signal with area code 858, 843, and a matched LinkedIn profile for Cathlyn Lang.
Cathlyn Lang previously worked as VP, Global Customer Success and Professional Services at Outreach and Vice President, Professional Services & Education at Outreach. Cathlyn Lang holds Bachelor Of Arts - Ba, Public Policy, Economics from Hamilton College.
Company email context
Email format at Outreach
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clang@blackbaud.com
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AeroLeads found 3 current-domain work email signals for Cathlyn Lang. Compare company email patterns before reaching out.
Profile bio
About Cathlyn Lang
Seasoned Professional Services Executive with over 20 years of experience leading SaaS service delivery businesses across all market segments and various industries. Strengths lie with business process design and execution, strategic oversight, and building high performing teams. I excel in crafting scalable methodologies that enhance the customer experience and leveraging insights & KPIs to drive continuous improvement. I am passionate about building high impact teams that help customers realize value quickly, maximize platform adoption, and accelerate growth.I've worked in a variety of services leadership roles over the last 15 years overseeing everything from PS operations, the PMO & consulting organizations, to leading multi-product service delivery & services sales teams (> 100 FTEs) with various functions. In my current role at Outreach, I oversee a global professional services team helping our customers unlock the power of our Sales Execution Platform.
Listed skills include Finance, Customer Satisfaction, Saas, Software Implementation, and 42 others.
Current workplace
Cathlyn Lang's current company
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Outreach
13 roles
Cathlyn Lang work experience
A career timeline built from the work history available for this profile.
Vp, Global Customer Success And Professional Services
Vice President, Professional Services & Education
CurrentOversee Global Professional Services team consisting of PMO, Consulting, Technical, Customer Education, Services Sales and Operations functions. Serving all market segments.
Aug 2024 - Present
Rvp, Global Field Services
Responsible for global field services delivery and services sales
Nov 2021 - Aug 2024
Practice Director
Led Enterprise field services for North America. Outreach is the #1 Sales Engagement Platform, the first and only unicorn in the rapidly growing sales engagement category. Outreach accelerates growth by optimizing every interaction throughout the customer lifecycle. The platform manages all customer interactions across email, voice and social, and leverages machine learning to guide reps to take the right actions. Thousands of customers, including Cloudera, Glassdoor, Pandora, and Zillow, rely on Outreach to drive predictable and measurable growth, increase efficiency and effectiveness of customer-facing teams, and improve visibility into sales activity and performance. Outreach is a privately held company based in Seattle, Washington. To learn more, please visit www.outreach.io.Outreach Recent Awards:*Forbes Cloud 100 "World's Best Private Cloud Companies"*G2 Best Products for Sales 2020*Forbes Next Billion Dollar Startups*Deloitte Technology Fast 500 - 4th Fastest Growing Company in North America *LinkedIn Top 50 Startups *Inc. Magazine’s Best Places to Work - 2018, 2019, 2020*Seattle Business 100 Best Companies To Work For - 2018, 2019
Jul 2020 - Nov 2021
Director, Customer Enablement
Led a team that implements customers on Greenbits point-of-sale (POS) software and delivers consulting services that optimize retail operator success and compliance. Continuous focus on developing the skills, services portfolio, and methodology improvements that yield adoption, compliance, profitability, and outstanding customer satisfaction in one of the most dynamic and fastest growing industries in the world.
Oct 2018 - Mar 2020
Director Of Professional Services
Led the professional service business of our Digital Marketing, CRM, and Financial Solutions with a focus on developing efficient implementation and outcome based services, building highly engaged teams, and delivering profitable services that rate the highest in customer satisfaction.• P&L responsibility > $20M.• Grew contribution margin by 24% in 2017• Increased revenue 91% for digital marketing services• Won the TSIA “Vision Award” in 2014 for developing a highly scalable, efficient services methodology that resulted in over $1M in cost savings.
Oct 2013 - Apr 2018
Consulting Services Manager
Led a team of consultants for our SaaS digital marketing services business. Developed an innovative, highly scalable, and efficient consulting model that resulted in significant cost savings and an improved customer experience. Manager of the Year - 2012
Feb 2011 - Oct 2013
Pmo Manager
Led a team of 12 Project Managers, and was responsible for developing a consistent project delivery methodology that yielded high customer satisfaction. Managed all project assignments, 'time to live' reporting, and revenue performance.
Jan 2010 - Jan 2011
Financial Operations Manager
Delivered process and program enhancements to Professional Services by managing financial P&L, guidance forecasting, and budgeting. Interfaced between finance and professional services for all Sphere SaaS deliveries. Facilitated key SAP operations impacting invoicing, contracting, reporting, and expenses.* Provided thought leadership for revenue recognition policies. * Conceptualized and executed processes and procedures that promoted operational efficiencies.
Jan 2009 - Dec 2009
Director, Professional Services Operations
Oversaw the daily operations, financial reporting and analysis, and policies & procedures for the Professional Services business. Helped develop SaaS revenue recognition guidelines and procedures for Services. Partnered with finance to provide monthly forecasts and milestone billing updates.
May 2005 - Dec 2008
Project Manager
Documented project requirements, built websites, managed project plans, developed scopes of work, functional specifications, and managed risk. Developed fundraising and online communication strategies. Delivered quality projects within budget and ahead of schedule. Portfolio included UNICEF, KPBS, Children’s Hospital San Diego, and Best Buddies International projects.
Apr 2003 - May 2005
Inside Sales Consultant
Sold stock market software for one of the world's leading financial information providers. Responsibilities included prospecting new clients, relationship management, selling to a spectrum of market buyers and sellers which include Investment Bankers, Traders, Brokers, and Portfolio Managers. Formulated weekly sales reports, obtained further sales experience, and increased ability to find solutions to customer pain points with the Thomson Financial solution
Aug 1999 - Feb 2003
Team & coworkers
Colleagues at Outreach
Other employees you can reach at outreach.io. View company contacts for 1363 employees →
OT
Outreach Team
Colleague at OutreachSeattle, Washington, United States
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LD
Larhonda Davis
Colleague at OutreachNorth Richland Hills, Texas, United States
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KC
Kejuan Carter
Colleague at OutreachMilwaukee, Wisconsin, United States
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MH
Mikey Harrison
Colleague at OutreachNorth Vancouver, British Columbia, Canada
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PR
Paul Rosen
Colleague at OutreachNew York, United States
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PK
Poorva Kumar
Colleague at OutreachGreater Seattle Area, United States
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SU
Steven Ugalde
Colleague at OutreachToronto, Ontario, Canada
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CS
Chandra Shekar
Colleague at OutreachIrvine, California, United States
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ME
Mary Ellen Miller
Colleague at OutreachGrand Prairie, Texas, United States
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LC
Liwen Chen
Colleague at OutreachNew York, United States
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Outreach Team
Colleague at OutreachSeattle, Washington, United States
View →
LD
Larhonda Davis
Colleague at OutreachNorth Richland Hills, Texas, United States
View →
KC
Kejuan Carter
Colleague at OutreachMilwaukee, Wisconsin, United States
View →
MH
Mikey Harrison
Colleague at OutreachNorth Vancouver, British Columbia, Canada
View →
PR
Paul Rosen
Colleague at OutreachNew York, United States
View →
PK
Poorva Kumar
Colleague at OutreachGreater Seattle Area, United States
View →
SU
Steven Ugalde
Colleague at OutreachToronto, Ontario, Canada
View →
CS
Chandra Shekar
Colleague at OutreachIrvine, California, United States
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ME
Mary Ellen Miller
Colleague at OutreachGrand Prairie, Texas, United States
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LC
Liwen Chen
Colleague at OutreachNew York, United States
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3 education records
Cathlyn Lang education
Bachelor Of Arts - Ba, Public Policy, Economics
Hamilton College
Public Policy Analysis
Ucl
Education record
Lincoln School
FAQ
Frequently asked questions about Cathlyn Lang
Quick answers generated from the profile data available on this page.
What company does Cathlyn Lang work for?
Cathlyn Lang works for Outreach.
What is Cathlyn Lang's role at Outreach?
Cathlyn Lang is listed as Senior Vice President, Customer Success and Professional Services at Outreach.
What is Cathlyn Lang's email address?
AeroLeads has found 3 work email signals at @blackbaud.com for Cathlyn Lang at Outreach.
What is Cathlyn Lang's phone number?
AeroLeads has found 3 phone signal(s) with area code 858, 843 for Cathlyn Lang at Outreach.
Where is Cathlyn Lang based?
Cathlyn Lang is based in Greater Seattle Area, United States while working with Outreach.
What companies has Cathlyn Lang worked for?
Cathlyn Lang has worked for Outreach, Greenbits, Blackbaud, and Thomson Reuters.
Who are Cathlyn Lang's colleagues at Outreach?
Cathlyn Lang's colleagues at Outreach include Outreach Team, Larhonda Davis, Kejuan Carter, Mikey Harrison, and Paul Rosen.
How can I contact Cathlyn Lang?
You can use AeroLeads to view verified contact signals for Cathlyn Lang at Outreach, including work email, phone, and LinkedIn data when available.
What schools did Cathlyn Lang attend?
Cathlyn Lang holds Bachelor Of Arts - Ba, Public Policy, Economics from Hamilton College.
What skills is Cathlyn Lang known for?
Cathlyn Lang is listed with skills including Finance, Customer Satisfaction, Saas, Software Implementation, Enterprise Software, Crm, Project Management, and Account Management.
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