At Ropes & Gray LLP, my tenure as Manager of Customer Relationship Marketing has been defined by leading-edge CRM platform management and strategic software upgrades. Our team has successfully integrated CRM systems with firm operations, enabling improved business processes and client outreach. This role demands a high level of project coordination and the management of multiple initiatives, leveraging my LexisNexis InterAction certification and expertise in databases.Collaboration with the IS team and business support units has been pivotal in executing firmwide communication and training programs. These efforts ensure that our CRM protocols are not only up-to-date but also aligned with the firm's business development goals. By overseeing the CRM team and guiding data stewards, we've enhanced data-driven strategies that drive our firm's continued growth and success in client relationship management.
Listed skills include Crm, Fundraising, Data Management, Outlook, and 7 others.