•Supervised a team with responsibilities for internal communications and consumer content. Restructured team to align with organization’s needs while supporting individuals’ strengths and creating clarity of ownership. •Served as public information officer and department point of contact during COVID-19 pandemic. Wrote executive messages, including video scripts and memos for the CEO; facilitated more than 2,000 internal communications; and assisted in defining media approach and responding to hundreds of press requests. •Developed communication strategy and drafted internal communications, press releases, and talking points for key initiatives, such as a system-wide rebrand and partnership announcement with the Cincinnati Bengals.•Created and implemented strategic communication plans and provide communication counsel for internal departments, such as Human Resources, for initiatives such as employee surveys, annual appreciation weeks, and employee recognition program.•Collaborated with campus and system leaders to craft executive messages and provide communications supporting the organization’s strategic direction. •Evaluated internal communications opportunities by partnering with external vendor to conduct stakeholder interviews and employee focus groups.•Revised crisis communication plan for the organization. Spoke at Society for Healthcare Strategy and Market Development’s annual conference and Indiana Healthcare Marketing and PR Summit on key learnings and restructured plan.

·Managed internal communication channels for company of nearly 12,000 employees, including a website, weekly emails, monthly print newsletters, videos, digital screens, and text message program. ·Managed production of Health Connection, a quarterly magazine mailed to more than 270,000 homes in southwest Ohio. Wrote content, managed editing process, and worked with external vendor to design publication. ·Identified need to connect new employees with internal communication channels. Created and implemented new email program to drive employee awareness and increase traffic on website. ·Launched new internal communication website featuring more hospital-specific news and employee stories. New site was designed to address feedback from employee survey. ·Created and executed strategic communication plans for multiple internal departments. Each plan was customized to meet client needs and goals.·Managed revision process for all hospital Patient Guides, a 32-page booklet distributed to all inpatients. ·Wrote and edited content for internal communication channels and marketing materials. ·Served on Wellness Committee, including maintaining employee-focused wellness website to connect employees with local resources and network benefits related to wellness.·Served on Reward and Recognition Committee to recognize exceptional performers in network.

·Assisted in writing executive communications to be presented to students, staff, faculty and alumni.

⋅Wrote and distributed press releases on behalf of clients, improving their local media coverage. ⋅Pitched stories to media outlets around the country via Vocus. ⋅Wrote and scheduled social media content through Hootsuite for a business with more than 800 followers and a non-profit with more than 200 followers. Posts were among the most popular to date.⋅Created and managed media lists using Vocus.⋅Created and distributed e-blasts in MailChimp. Click rates were higher than previous list averages.⋅Wrote a public service announcement for a local nonprofit event.⋅Edited client websites on WordPress.

⋅Internship in support of coursework toward Minor in Professional Writing.⋅Wrote and recorded promotional scripts for various shows on the station.⋅Wrote, recorded and edited podcasts for the station website.⋅Managed the public events calendar by approving submitted events and adding events from mailings and email requests.⋅Wrote and produced a written and audio story about The International Exhibition of Sherlock Holmes at COSI.

·Researched the use of social media within an industry. Presented recommendations to an account team to generate new ideas for increased market exposure.·Created ideas for an account team to increase interest and participation at a client public event. One idea was approved by the client and incorporated into its fall event.

·Wrote support letters and proclamations from the office of the mayor.·Updated brochures with new text and graphics using Adobe InDesign software.·Proofread “The Canton Connection,” a quarterly magazine.·Answered phones, including listening to and documenting constituent complaints.