Catherine Holloway Email & Phone Number

Haywards Heath, Gb

To support and facilitate the smooth running of the charity's neutering programme and provide assistance to the public, CP staff and volunteers.• To provide front-line non-scripted support and advice to the general public requesting financial support and advice on the neutering of pet cats, stray cats and TNR capture and care of feral cats. To handle scheme enquiries from internal and external customers and to use initiative to assist with more complex situations. • To ascertain the appropriate form of assistance through various internal and external projects and schemes, allocate neutering funding where appropriate. Provide non-clinical neutering-related advice relevant to the circumstances. And/or refer to CP Helpline, other departments, or outside bodies where needed• Manage compliance using appropriate communications and resolve issues involving CP policy and funding. Assess requests and allocate funding within departmental protocols for smaller monetary amounts and monitor stock control. • Manage internal records and databases in relation to neutering. Process new joining enquiries• In conjunction with the Finance Department, dispatch Neutering Statements and monthly updates to CP Neutering Voucher Scheme partners• To support the admin of the regional campaigns and compile target lists, assist with project plans and marketing, and report to Neutering Data Officer on campaign data trends • To provide administrative support to the Neutering Support Manager, including assisting with training and mentoring • Ensure compliance with the charity’s policies and standards in addition to understanding and meeting the volunteers’ needs• Work alongside the Veterinary Department on all aspects of neutering and other relevant areas of the department’s activities

As Office Administrator, it was my job to support a busy office of thirty people, meeting and greeting clients, booking meetings and taking minutes as well as continuously updating all telephone and contact lists. Moreover, I provided general office administration including ordering stationery, answering and forwarding phone calls, screening where appropriate and sorting and distributing post. I gained basic knowledge of using the 'Access' financial software system and 'SDM Housing' system. This includes inputting invoices, petty cash and charge cards. Achievements of this role include:• Member of internal review group to ensure all policies and procedures are up to date and accurate• Implemented database to administer company device usage including laptops and blackberries• Created IT manual for colleagues requiring additional support using a PC• Helped with the set-up and running of a fundraising casino night involving contacting relevant companies for donations/prizes and designing promotions• Assisted in setting up and running an awareness event, designing promotional posters and serving as main point of contact for the eventI also attended courses in Mental Health Awareness, Equality and Diversity and Professionalism and Self Awareness as well as obtaining ‘First Aid for Frontline Workers’ certification.Due to a large company restructure, I was made redundant from this position.

As Travel Administrator with Holidayshed, I had a highly customer facing role that required using my exemplary knowledge of the travel industry including compliance with all relevant laws and travel business legislation (including ABTA, CAA, ATOL and insurance laws) to provide professional, accurate, cost-effective travel arrangements for clients while providing excellent customer service. Generally, this role required:• Loading bookings onto iBos (Traveltek System) and Boris, sending documents including tickets and balance reminders and taking payments• Up-selling add-on products including excursions, insurance and foreign currency• Ensuring complete customer satisfaction by dealing with any in-resort issues and where necessary processing refunds• Taking reservation and administration calls for MeridianFly• Completing full insurance and ICT compliance exams• General administration including filing, photocopying and handling callsAlthough I was highly effective and successful in this role, the company unfortunately ceased trading.

In June 2008, I was promoted to Branch Manager, in addition to the duties below including utilising my travel knowledge in supporting store sales, I had management duties including:• Managing and motivating six members of staff• Attending area meetings• Banking duties including petty cash and ordering currency for foreign exchange• Providing full training on systems and processes to new apprenticesThe role also included general store maintenance, such as ordering stock, handling communications and more.

Working with Thomson as a Travel Advisor, my role was to promote the sales of holidays to customers, understanding their requirements and matching them to available packages which required an excellent level of product knowledge. This was a highly successful role, requiring constant up-selling including insurance, car hire and so on. Additional achievements include:• Top seller for my store• Awarded ‘shining star’ following mystery shopper exercise• Received full training in FX (Foreign Exchange), insurance and Virtual Call Centre• Providing general administration extending to banking of cash, card and cheques

As an Office Junior at Friday Ad, I provided administrative support to a dynamic department of 20 team members. My responsibilities included managing correspondence via email and fax, maintaining organized filing systems, handling general office administration, and contributing to team success by calculating and tracking relevant sales targets.

• Serve customers efficiently, both on the shop floor and at service points• Keep the store clean and tidy, ensuring that shelves are always stocked with product• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.• Build expert product knowledge to sell and recommend our products and services

Education record

NVQ Level 2: Customer Service (Edexcel accredited) Key Skills: Application of Number & Communication

Education record

AS Levels: Film Studies, Media Studies, English Literature & Language Combined A Levels: Film Studies, Media Studies, Digital Art

Education record

GCSE’s: A-C Grades