Charles Thompson Email & Phone Number

Charlotte, North Carolina, Us

Chattanooga, Tennessee, Us

Hutchins, Texas, Us

Hutchins, Texas, Us

• Manage B2B Retail distribution, warehousing, and repacking for a single client that is a world leader in convenient food and beverage, overseeing 4 sites in 3 states with a total of 420K total sq. ft. and distributing products throughout Florida, Georgia, South Carolina, Tennessee, Kentucky, and Texas.• Manage a $40M P&L and lead a team of (5) Operations Managers, (14) Supervisors, and 700 non-union team members driving responsible for 2 distribution centers, 1 regional warehouse, and 1 semi-automated packaging operation comprised of 10 production lines and automated packers, box erectors, sealers, and robotic palletizers.• Accountable for distribution centers shipping 140K+ cases per week through 160 routes direct to stores and distributions centers for key clients Walmart, Sams, Publix, and Target, regional warehouse pallet-in/pallet-out operation turning ~360 trucks, ~9,360 pallets, and ~514K+ cases per week, and packaging operation site handling repacks of 5.7M cases and 20M+ salable units per year.• Responsible for ensuring all employees comply with all OSHA, USDA, FDA, and AIB regulatory guidelines.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Increased the profitability of 1 site by 6x+, from ~$30K to $200K+ annually during the final 6 months of 2021• Developed dashboards in the repack operation, resulting in a reduction of labor hours by 12%+, increase in productivity by 18%, and a $100K+ per month increase in net operating income (NOI)• Negotiated multiple rate increases for customer accounts, including 19%+ increase at one site that will generate $300K+ in additional revenue.• Scored a perfect score of 1,000 on AIB at our Orlando site and scored 980 & 970 (Superior) at two other sites.• Successfully negotiated 4 contract rate increases that resulted in over 10% increase to NOI.

Hutchins, Texas, Us

• Analyzed supply-chain operation problems for organizations and advised the client on ways to improve the logistics process to run more efficiently and generate greater profits.• Worked with TSG, a leading national 3PL, at their Orlando DC, supporting a key client operating 7 days a week and shipping ~80K cases per week to 40+ routes in the Orlando/Central Florida region.• Helped team establish engineered labor standards and set benchmarking on warehouse productivity, allowing the management to immediately notice areas of focus to increase CPH for individuals and team.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Increased team CPH 19.5% from 180 to 215 weekly average, saving 2 minutes per completed cart per picker; with almost 400 carts daily, and reducing 13+ hours of indirect labor per day• Partnered with management to create a scheduling tool based on CPH and total cases allowing the team to schedule daily based on the volumes properly and reduce total labor hours resulting in a headcount reduction by ~10% through attrition.

Winter Haven, Florida, Us

• Responsible for developing the short- and long-term strategy and provided full operational P&L leadership for 12 CWI facilities across the Southeast, generating $30M by providing dry and cold storage, repack operations, and distribution to B2B customers (Publix, Walmart, Niagara, Costco, BJs, and Sams) and eCommerce B2C for Lowes and Home Depot. • Revamped the organizational leadership chart for operations and managed a team of (1) Director, (2) General Managers, (14) Operations Managers, (2) Officer Managers, (15) Supervisors and Leads, and 200+ support employees distributing food, beverage, retail clothing, and wood products for Coca-Cola, Tropicana, Restaurant Depot, Niagara Waters, Spirit Halloween, Georgia Pacific. 𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Achieved profitable company growth YOY since 2014, increasing NOI 42% over the past 6 years as revenue grew 30%• Reduced overall annual customer claims from 1.6% of total revenue in 2014 to less than 0.1% of total revenue in 2019• Led transportation for the first 3 years, helping grow the P&L by increasing revenue by nearly 85% and NOI by almost 60%, using a dedicated fleet and 48-state brokerage authority.• Grew the total employee headcount by over 150% from approximately 80 full-time employees (FTE) in 2014 to 200+ today to handle the aggressive company growth while fostering a culture to increase the FTE vs Temp hours percentage from 55% to 80% FTE in 2019.• Designed and executed a companywide wage increase for all CWI hourly associates in Qtr. 4 of 2019, resulting in a 20% increase in productivity (from 4.79 to 5.79), lowered the labor cost per pallet moved over 10% ($3.35 to $3.00) and decreased hourly turnover 15%+.• Created & Implemented metrics and KPIs into the operations to drive profitable growth, including productivity, case picking per hour, labor cost per pallet, truck turn times, labor to handling ratio, order fill in full, inventory accuracy, audit tracking, and warehouse utilization.

Accountable for the overall direction, coordination, performance evaluation, and P&L profitability for all 6 warehouses in PenserSC's distribution network located throughout the Southeast US, totaling more than 1M sq. ft. of multi-temperatures and cold/freezer storage generating $20M+ in annual revenue. • Oversaw the direction and leadership of (5) General Managers, (2) Office Managers, (2) Terminal Managers, (8) Warehouse Managers and Supervisors, Team Leads, and ~100+ non-union warehouse and office associates distributing food and beverage, pharmaceutical, building materials, and raw materials to B2B and B2C customers.• Responsible for developing, implementing, and administering company policies, budgets, and long-range goals while ensuring compliance with DOT, OSHA, AIB, USDA, and FDA regulations and standards.• Reviewed activities, operations, costs, labor plan/labor cost analyses, and forecast data to determine each facility's progress toward stated goals and objectives.• Assisted in new customer onboarding and support, including determining rate schedule, planning required manpower to meet SLAs, and reviewing Standard Operating Procedures, and cultivated relationships with key customers Publix, Target, Costco, BJs, Winn Dixie, Foot Locker, and Vistakon (J&J).𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Increased NOI by nearly $12K and Net Margin 16.5% over last 6 months of 2013• Managed and negotiated 20+ vendor contracts dealing with facility operations, totaling $500K+/yr• Successfully negotiated an average of 3% rate increases during 2014 customer contract negotiations• Responsible for the annual quality audit to achieve AIB & Silliker certification for 3 facilities in Penser’s network.

• Managed the daily operations of a 240K sq. ft. multi-temperature warehouse and a 75K sq. ft. Cold Storage cross-dock operation in Jacksonville, FL generating $3.5M in annual revenue, and assisted the COO with managing an additional 1M+ sq. ft. of warehouse space throughout Florida. • Developed and managed strategies to meet defined profit objectives across all business functions and led a team consisting of (2) Operations Managers, (1) Officer Manager, (1) Quality Manager, (10) Supervisors and Leads, and ~50 non-union team members overseeing outbound B2B shipments of 125+ domestic TL/ LTL and 65 export containers a week to B2B clients in the Southeast and Puerto Rico.• Established relationships with customers, vendors, and manufacturers to ensure efficiency throughout the supply chain.• System expert for Commercial WMS; designed proprietary KPI tracking and reporting tools to support Logimax.𝐊𝐞𝐲 𝐀𝐜𝐡𝐢𝐞𝐯𝐞𝐦𝐞𝐧𝐭𝐬• Decreased Total Direct Expense by 17% in first 4 months of managing Cold Storage P&L (4th qtr. 2012)• Project Manager for the 6-month transition into a newly constructed 240K sq. ft. warehouse.

• Oversaw all warehouse operations, including P&L expenses, employee schedules, and safety in the company’s 240 sq. ft. Jacksonville facility generating $2M in annual revenue, and coached a team of (3) Supervisors, (5) Leads, and ~40 non-union team members. • Managed all operations, including receiving, inventory, picking, packing, QA, international and domestic shipping, returns, security, facility management, and administration with a pick and ship of 3+ cases to domestic and international customers.• Conducted daily/weekly meetings with all warehouse employees to ensure compliance with the company’s policies and procedures.• Responsible for the life cycle of all contracts to ensure all processes are managed promptly.• Recommended changes to the company’s standard operating procedures (SOP) to ensure processes were the best for current clients.

Melville, Ny, Us

Schaan, Li

Bba, Transportation & Logistics

Associates, Business