Cathrine Nafstad Email & Phone Number

n my current role, I spearhead planned and unplanned deviation of main line railway operations. I also leverage planning tools to identify number of drivers allocated. • Implement modifications to all planning prior to personnel notification. • Developed and implemented new planning tool for customer services to enhance transparency, satisfaction, and accuracy. • Lead a project training cross-functional teams in a new planning tool, preparing for company-wide roll out.

Oslo, Norway

In this role, I developed and implemented monthly planning and allocation or over 700 drivers. I coordinated security courses and health appointments to maintain currency of all certifications. I also administered training and practice initiatives to ensure necessary skills for driving certain lines, and rolling stock. As well, I maintained complex calendaring and provided approval for vacation days, as appropriate. • Established monthly deadlines and ensured accurate communication in… Show more In this role, I developed and implemented monthly planning and allocation or over 700 drivers. I coordinated security courses and health appointments to maintain currency of all certifications. I also administered training and practice initiatives to ensure necessary skills for driving certain lines, and rolling stock. As well, I maintained complex calendaring and provided approval for vacation days, as appropriate. • Established monthly deadlines and ensured accurate communication in accordance with written agreements with driver unions; navigated holiday scheduling in alignment with agreements. • Effectively mitigated overtime through navigating paid sick leave, paid maternity leave, and calculating rotations; maintained regulatory compliance through in-depth understanding of pertinent legislature. • Forged clear channels of communication with drivers, leveraging Microsoft Teams and Microsoft Outlook to ensure accurate information dissemination and correspondence. Show less

Oslo, Norway

In this role, I directed a team of customer advisors in the Oslo area in overseeing planned work on the mainlines. I also coordinated staffing and task delegation of 380 advisors, ensuring understanding of tasks and requirements 14 days prior to operations initiation. • Completed all projects within established scope, timeline, and budget, as well as contractual agreements.

Oslo, Norway

Here, I coordinated all logistics for the station, managing employees in overseeing transportation. Ensured appropriate coordination of vehicles in relation to passengers and needs. I also implemented alternative modes of transportation based on client needs. As well, I liaised with other stations as a main hub in Oslo. I also maintained operational safety. • Promoted from Customer Advisor to Senior Customer Advisor.