Cathryn Anderson Email & Phone Number

Orlando, Fl, Us

• Produce clear, detailed project scoping and design ensuring all phases of the developed scope are bothin accordance with JetBlue policies as well as successfully delivered to the end user• Elicit and develop clear, traceable requirements using interviews, document analysis, requirementsworkshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis,task and workflow analysis.• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose highlevel information into details, abstract up from low-level information to a general understanding, anddistinguish user requests from the underlying true needs.• Oversee business partners ensuring successful implementation of agreed upon scope of work• Collaborate with developers, architects, subject matter experts, and other security team members toestablish the technical vision and analyze tradeoffs between usability and performance needs.• Assist in the development of business cases considering financial, resource, and technologicalconstraints; develops cost estimates with consideration to business impacts and risks.• Proactively collaborate with external and internal customers to analyze security needs.• Participate in project audits, closure activities or other quality initiatives as required by JetBluesecurity policies and procedures.• Administrate CCTV and Access Control for international operation• Serve as System Administrator for CCTV Servers

Orlando, Florida

· Serves as technical lead for designing and developing IP cameras, access control, alarm systems by eliciting and developing clear, traceable requirements using interviews, floorplan analysis, site visits, business processes, use cases, and business analysis· Coordinates with Facilities & Construction departments on security system installations, including 8 major (>$2mil) and 120+ minor (<$2mil) projects for new and existing buildings· Produces clear security system project scope and business cases considering financial budgets, resource availability, and university standards· Manages design, implementation, administration, and maintenance for IP video surveillance cameras (CCTV) and access control for 95 buildings across four campuses· Manages projects with end users, contracted vendors, IT, and security components within a multi-faceted university ensuring successful implementation of agreed upon scope of work· Develops budget, security scope, and project schedules for security projects, guaranteeing compliance with university construction and security standards· Completes Quality Assurance checks to ensure new installations are functioning properly· Troubleshoots security issues and coordinates maintenance from vendors for existing systems· Trains 150+ end users within university units on usage of security systems and security policies· Maintains relationships with internal customers to analyze security needs and ensure system functionality

Orlando, Florida

• Assisted with coordinating all facilities, safety, and security projects for college and its 10 departments in 288,000+ sq ft of facilities.• Managed door access control via DNA Fusion (Open Options) for 1200+ users • Developed and implemented processes for routine review of door access control, following university requirements and policies • Coordinated technology upgrade projects for 20 college classrooms, including budget and schedule • Managed physical key & card access and property assets for College of Sciences Dean’s Office • Served as college liaison with UCF Facilities, Environmental Health and Safety, and Department of Security, ensuring existing systems and new projects followed university policies and procedures

Orlando, Florida

• Served as first point of contact for faculty, staff, students, and visitors to the department • Served as departmental liaison for college IT, facilities, marketing, and faculty relations units • Served as door access liaison, sole reviewer and approver for departmental requests for access to Physics-owned spaces• Led the coordination efforts for all security system installations in the department by communicating with UCF Facilities, Department of Security, and UCF IT• Organized and managed promotion & tenure, awards, and end-of semester effort reporting for 24 faculty within department • Created and maintained department social media, webpage, and marketing print materials • Collected, organized, and analyzed data for 7-year academic program accreditation review

Orlando, Florida

• Coordinate new department advising policies and transition to new degree auditing system• Assist Chair with marketing and setup for departmental colloquia, and faculty relations matters• Manage departmental email/calendar account and social media pages• Serve as departmental IT liaison and website content manager• Collect data to create documents, charts, and spreadsheets; maintain and archive files

Orlando, Florida

• Serve as primary point of contact for all work order communication• Create, categorize, and prioritize all support tickets from clients via phone and email• Screen and transfer phone calls in a professional manner• Provide first call resolution support of basic computer and software issues• Organize and submit asset surplus requests for Property Custodian• Log deliveries and prepare outbound return and repair shipments• Manage calendars and create appointments for multiple staff members• Schedule and assist with implementation of online email archive migration project• Create and maintain documents and spreadsheets • Assist the IT Director with maintaining Dell asset report for tracking university technology purchases