→ Build step by step action guides, from needs analyst to storyboarding to designing and developing→ Build case studies into simulations→ Use Captivate 19, Assima Train, and/or Trivantis Lectora to develop simulation training with Show Me/Try It and Evaluations→ Expertise in data masking using Adobe Photoshop or other imaging software→ Create SCORM-compliant simulation training modules→ Upload training modules to SharePoint and Cornerstone LMS→ Develop process documentation for developing training within Captivate and using Salesforce.com→ Review Sprint Demonstrations, taking note of development changes for learning revisions and maintenance→ Weekly meetings between 10+ development teams, OCM teams, and all Lines of Business teams→ Project Software: Salesforce.com (Bi-Monthly Technical Update Sprints)→ Used Software: Articulate Storyline, Adobe Captivate, Adobe Photoshop, TechSmith SnagIt, TechSmith Camtasia, Assima Train, Microsoft SharePoint, Microsoft Visio, Workday Learning, Cornerstone LMS, Skype, Microsoft Teams, Microsoft 365, Confluence, Jira

Part 1:→ Project to review and revise 900 client-simulated trainings→ Working with Assima, review each simulation for content, masking, and functionally-working simulations→ Meet as a team to review simulations and make necessary programming revisions→ Complete scheduled maintenance of requested training materials based on Subject Matter Expert requests→ Reprogram sections of simulations based on requested revisions→ Review each set of simulations: Try It and Apply It, making note and reviewing Assima software updates during the project’s maintenance reviewsPart 2:→ Documented necessary changes to existing simulations not already completed during Part 1 of project→ Used Software: Assima Train, Microsoft SharePoint, Cornerstone LMS, Skype, Cisco Webex, Microsoft 365

→ Team with various departments both internal and external to map out current state processes who engage in the Procure to Pay (P2P) process for Supply Chain within The Cleveland Clinic→ Determine and assist in defining future state processes and how upcoming new software will be implemented across the enterprise→ Develop future state workflows from current state with updates for new software→ Team with Change Management to identify learning opportunities being written by said team→ Document and develop training that matches to future state processes to train Sourcing/Procurement areas of the P2P process→ Assist with Hypercare after April 1 Go-Live event and continue training until all required employees understand and work within the future state→ Develop all training materials for new software being implemented: Oracle Financials, iValua, Strata, along with all existing software and how said new software will integrate into legacy systems→ Project Software: Oracle Financials/Oracle Cloud, iValua (brand new implementation)→ Used Software: Microsoft (Word, Excel, PowerPoint, Visio), Confluence, JIRA, and WalkMe

→ Develop training documentation and training curriculum for the Houston Fire Department’s implementation of IPS Permitting and Licensing project→ Develop test scripts and provide testing for the HFD Implementation during Pre-UAT, UAT, and Go-Live→ Develop Instructor-Led Training, eLearning Content, Simulations, Work Instructions/Job Aids/Quick Reference Guides, and Exercises→ Assist with Post Go-Live support to include testing and updates to training materials for the HFD Implementation→ Develop training documentation and training curriculum for the Houston Department of Administration and Regulatory Services (ARA) Permitting and Licensing project→ Assist with other Houston projects as directed by Infor, working with Infor Hansen (Infor Public Sector) software

→ Write and edit existing policies and procedures or newly created policies and procedures and training guides to align with the Oracle Banking Lending (OBL) software→ Assist client with Procedure and Training development for their new Oracle Non-Real Estate Servicing and Default Implementation→ Mortgage LOS implementations background with technical writing for procedure/training development for large scale → Member of 15+ person writing team for project→ Ability to work with Project Management team, SMEs/Testers, other technical writers, and area Managers for specific procedures→ Attend WebEx Meetings daily and weekly for updates and questions→ Flexibility to rearrange tasks as software development issues arise→ Business Writing; A self-starter with exceptional written and verbal communication, listening, organizational, interpersonal, and problem-solving skills

→ Partner with clinical applications owners and operations to identify and document future state workflow, determine gaps in process, and make recommendations on follow-up/resolution→ Conducts needs assessments and makes recommendations based on change management best practices to improve end-user adoption of technology and workflow changes→ Performs complex data analysis functions, leading informatics regarding end-user adoption of technology→ Customizes and presents future state workflow processes in Microsoft Visio to hospital department managers→ Ability to understand and thoroughly document operational workflows and recommend efficiencies→ Solid problem-solving skills with attention to details→ Clear understanding of root cause analysis and ability to suggest resolutions→ Demonstrated ability to rapidly acquire knowledge in a clinical setting→ Proven ability to work independently and as a member of a teams with excellent written and verbal communication skills→ Strong capability to execute tasks with quality and within deadlines→ Proven skills to multitask and manage projects in new process development→ Adheres to strict timelines→ Acts as a change agent within the organization and motivates end-user adoption→ Proven ability to identify best practices

→ Learn Infor SyteLine 9 to provide customer support to all Business Process design teams→ Review existing process documentation, workflows, and software video simulations, confirming all exist and are accurate. If inaccurate or missing, create and record/re-record to current version→ Develop Instructor-Led Training based on business processes to be taught prior to each “Go Live” roll-out event for the new software with exercises and assessments→ Delivered training to all plants globally through using web meetings, conference calls, and hands-on for training staff with new software→ Learn Infor EPAK Knowledge Center LMS to support training efforts→ Travel to Manufacturing Plants during CRP ERP rollouts→ Worked with and questioned SMEs on their processes in using SyteLine 9→ Developed content outlines and storyboards, along with creating web-based training for client→ Used Adobe Creative Suite DC, Captivate 9, Acrobat DC, Visio, Camtasia 9, SnagIt→ Used Instructional Design styles and training for adults with manufacturing employees→ Documentation used for multiple requirements including using in conjunction with Visio Process Flows and SharePoint as first-line eLearning for onboarding requirements→ Upload all documentation and videos to SharePoint. Update all videos on EPAK Knowledge Center→ Consult with client to determine best location for corporate-wide Training Portal (LMS)→ Review and update all ISO documentation for ISO 2013 Certification to be completed by September 2018→ Learned how to analyze and synthesize complex manufacturing content

→ Review/modify 289+ business process procedures based on move from current banking/loan processing system to new software format→ Meet with management team and SMEs, along with weekly updates on process→ Receive finalized procedure documents, reviewing them for correctness based on test server, confirming all steps have been completed, otherwise, update procedures and meet with bank teams to review changes together→ Travel to client location when required to meet with teams in-person→ Used Instructional Design styles and training for adults with banking employees→ Learned how to analyze and synthesize complex banking content

→ Complete update/rewrite of software user instruction manual due to redevelopment, including creating new UI screenshots and all workflow instructions, working with the application development team to confirm all changes are correct for software to be used by global customer base→ Met with and interviewed SMEs regarding requirements needed for manual→ Minor revisions to miscellaneous software instruction manuals for new features

→ Co-teaching online courses in the Adult Learning and Development Graduate Program→ Reviewed existing online program and developed online exercises, evaluations, and assessments→ Met with students online for one-on-one and group work→ Review group submissions and made approvals and/or necessary requirements suggestions so that teams could complete their projects→ Used Adobe Creative Suite, Acrobat, Camtasia→ Developed content outline and storyboard for web-based training program→ Expertise is in training and development for Manufacturing IT Software Systems→ Teaching experience covers many delivery formats: traditional instructor-led (face-to-face), online learning (through LMS Systems and other video distance learning mechanisms), and Web blended (hybrid face-to-face and online learning)→ Experienced using multiple LMS Systems to include: Blackboard Learn, LearnPro, Info EPAK Knowledge Center

→ Learned Infor SyteLine and PLM 8 to provide customer support to all Business Process design teams→ Reviewed and edited all existing Business Process documentation, matching existing documentation with Business Processes→ Develop Instructor-Led Training based on business processes to be taught to employees with exercises and assessments→ Served as front-line contact with teams for seamless updating and creation of documentation using standardized templates in Microsoft Word, Excel, and Visio→ Located any missing documentation that existed and completed assessments where documentation was missing so subject matter experts could develop new documentation→ Questioned SMEs within each Business Process (from users in multiple departments) to map process flow and drew out missing process maps using Visio→ Met with multiple departments in various teams to train and confirm potential changes from a department culture to a Business Process culture→ Developed content outlines and storyboards, along with creating web-based training for client→ Wrote Engineering Changes to update all documentation to newest revisions that were in PLM 8 and updated all documentation located on company’s SharePoint site→ Used Instructional Design styles and training for adults with manufacturing employees→ Used Adobe Creative Suite DC, Captivate 9, Acrobat DC, Visio, Camtasia 9, SnagIt→ Documentation used for multiple requirements including using in conjunction with Visio Process Flows and SharePoint as first-line eLearning for onboarding requirements→ Gave suggestions for potential future updates and ensured customer satisfaction→ Learned how to analyze and synthesize complex manufacturing content

→ Worked with a team to develop training for Teamcenter Softwareo Project 1: Developed training modules; trained employees on Teamcenter 9o Project 2: Developed new software for using Teamcenter 10 and Active Workspace Client on Internet→ Prepared training materials in PowerPoint and Word, with storage on SharePoint Sites→ Developed 18 Instructor-led Training Modules/training curriculums for each project, training all employees on new software to company, with exercises and assessments→ Delivered training to all plants globally through using web meetings, conference calls, and hands-on for training staff with new software→ Worked with Project Management team and other SMEs to gather correct requirements needed in development of training programs→ Evaluated and updated all existing training materials for global product lifecycle management (PLM) application and/or any other global engineering application, as required→ Spearheaded post go-live support of all user communities; travelled to both domestic and foreign locations→ Developed content outlines and storyboards, along with creating web-based training for client→ Rendered support to train more than 1000 employees globally for new Manufacturing (PLM) IT software→ Possessed knowledge between both projects to solve issues in a multi-version environment between all employees→ Assisted in developing use case documentation, comparing old PDM system to new PLM system and role changes→ Used Adobe Creative Suite DC, Captivate 9, Acrobat DC, Visio, Windows Snipping Tool→ Used Instructional Design styles and training for adults with manufacturing employees→ Learned how to analyze and synthesize complex manufacturing content→ Documentation used for multiple requirements including using in conjunction with SharePoint as first-line eLearning for onboarding requirements and reference tools for company

→ Documented full training curriculum required by each department to correctly use software programs using instructor-led and eLearning opportunities→ Delivered training to all plants globally through using web meetings, conference calls, and hands-on for training staff with new software→ Delivered training to all employees on PLM/PDM Processes with exercises and assessments→ Met with and interviewed SMEs for correct processes required for said training→ Edited end-user documentation (print and online help) for all departments using Manufacturing Technology Systems→ Maintained standards of operating documentation, writing, and editing→ Successfully wrote and processed non-CAD-related, bills of materials and item master engineering changes for all products within Teamcenter and JD Edwards→ Stored all training materials on SharePoint sites for all training modules including presentations, videos, quick reference guides and other job aids→ Developed content outlines and storyboards, along with creating web-based training for client→ Refined global engineering processes for introducing Teamcenter as global engineering change management standard→ Instructor-led training materials and other technical documents using various style manuals located in PowerPoint and Microsoft Word→ Used Adobe Creative Suite DC, Captivate 9, Acrobat DC, Visio, SnagIt→ Learned how to analyze and synthesize complex manufacturing content→ Used Instructional Design styles and training for adults with manufacturing employees

→ Spearheaded engineering processes within the marketing department using manufacturing technology systems to create & revise obsolete products sold under RIDGID Brand→ Prepared end-user documentation (print & online help) for all departments using Manufacturing Technology Systems and worked with SMEs to gather correct information transfer for documentation→ Developed training materials & other technical documents using AP, APA, and Chicago Manual of Style→ Supported Teamcenter System Administrator for maintaining global lookup tables to route engineering changes to the collect individuals for processing→ Submitted final list pricing information for new product launches to support sales department→ Liaised with technical service department for converting all print-based documentation to an all-electronic format and storage; leading to the saving of $100 thousand a year→ Worked with Technical Service Department Director for developing process and sending out the letters→ Saved thousands of dollars by creating in-house solution for product recall mailings versus outsourcing process→ Learned how to analyze and synthesize complex content as manufacturing was new to my skillset in 2008→ Used Instructional Design styles and training for adults with manufacturing employees

→ Interned with Office of Sponsored Programs & Research, a department that handles the researching and receiving of grant making funds for graduate studies research→ Worked to review local, national, public/private, and federal funding sources, developing customized reports for professors’ research funding needs→ Interviewed professors/SMEs for additional requirements needed for specialized researching→ Created and published to Web site monthly funding opportunity newsletter read by entire college community (wrote 15- to 40-page newsletters)

→ Designed and taught nursing faculty and clinical instructor’s use of an electronic evaluation system to evaluate students’ clinical performances→ Developed and wrote user manuals in proper usage of office technology specific to nursing education→ Wrote training materials and other technical documents using the AP, APA, and Chicago Manual of Styles, as well we their templates for standardization→ Assisted nursing education department for technology training needs, specifically in Microsoft Office and test scanner units→ Managed all documentation projects to create, edit, publish, and order nursing education textbooks/syllabi, nursing information packets, and nursing student handbooks→ Created an all-electronic process to create, edit, and publish all documents produced by nursing education, saving time and money in the publishing production time→ Worked with SMEs to confirm nursing syllabi and exercises were correct for ADN courses→ Used Instructional Design styles and training for adults with nursing faculty

→ Seven years’ experience holding various roles in an education-related company/department for professionals→ Managed entire lifecycle of all Lotus Notes programming projects, from project inception to completion→ Wrote all user documentation and how-to guides used in Lotus Notes databases → Composed technology-related documentation for department communications → Created, edited, and proofread technical content stored in Lotus Notes to manage training locations→ Department contact for Lotus Notes-related help issues assisting national technology help department and individual users→ Developed and taught customized training materials for new end-users of Lotus Notes, customized applications, and Microsoft Office → Assisted with development of overall technology training for new hire entry programs, working with SMEs on design requirements for technology training needs→ Taught technology training to all levels of new hires, from college graduates to new partners in consultant entry programs → Assisted training instructors to teach new technology training→ Traveled to training programs, setting up technology for instructors and participants and administered Novell and Lotus Notes servers→ Created, edited, and proofread technical content stored in Lotus Notes to manage training locations→ Initial opportunity to learn Instructional Design styles and training for adults