Cathy Roberts Email & Phone Number

Consultant to the hospitality industry, including sales and marketing strategy, personalised training and revenue development

Deganwy

•Ensuring maximisation of revenue for Rooms and C&B sales through all channels•Managing a Team of 5 within the Sales and Reservations department•Responsible for the yield management of the hotel, generating weekly forecast reports, budget analysis, competitor analysis and monitoring Sales data to identify movements and trends •Manage GDS, OTA’s, 3rd Party sites and Channel Manager, controlling online rates and promotions•Managing & identifying Key accounts for Lesiure & Corporate Group Reservations •Training and development of reservations agent and reception staff regarding reservations tasks and fundamental revenue management principles•Providing support to the Business Development Manager•Supporting Marketing activity through effective pricing and creative ideas•Website content and managent•Social Media – Managing the content on Facebook and Twitter and identifying other menthods of Social Networking

Deganwy

•Providing excellent Customer Service•Dealing with all incoming Reservations calls and emails•Proactively promoting all services and facilities within the hotel•Meeting and exceeding targets on revenue and conversion rate•Managing Room rates on GDS and Channel Manager•Forecasting and reporting on Room Revenue•Managing all incoming Group Bookings•Creating Promotions and Packages for the Leisure Market

•Self Employed, Home based, Travel Advisor•Specialising in Long Haul Luxury Travel. •Offering a personal and professional service •Tailormade Holidays & Weddings•Teletext and Web Marketing

Conwy

•Online Travel Agency specialising in Luxury Long Haul travel to the Maldives, Dubai and Indian Ocean•Team Leader and Supervisor•Excellent Sales record, consistently in the Top 10 UK Sales Leagues for the Global Travel Group

Colwyn Bay

•Central Reservations• Dealing with accommodation & events bookings for the North Wales area•Managing Events & Accommodation Website•Supporting the Marketing department•Providing Travel advice and local Tourist Information