Cathy Roberts Email & Phone Number

Consultant to the hospitality industry, including sales and marketing strategy, personalised training and revenue development

Deganwy

• Ensuring maximisation of revenue for Rooms and C&B sales through all channels
• Managing a Team of 5 within the Sales and Reservations department
• Responsible for the yield management of the hotel, generating weekly forecast reports, budget analysis, competitor analysis and monitoring Sales data to identify movements and trends
• Manage GDS, OTA’s, 3rd Party sites and Channel Manager, controlling online rates and promotions
• Managing & identifying Key accounts for Lesiure & Corporate Group Reservations
• Training and development of reservations agent and reception staff regarding reservations tasks and fundamental revenue management principles

Deganwy

• Providing excellent Customer Service
• Dealing with all incoming Reservations calls and emails
• Proactively promoting all services and facilities within the hotel
• Meeting and exceeding targets on revenue and conversion rate
• Managing Room rates on GDS and Channel Manager
• Forecasting and reporting on Room Revenue

• Self Employed, Home based, Travel Advisor
• Specialising in Long Haul Luxury Travel.
• Offering a personal and professional service
• Tailormade Holidays & Weddings
• Teletext and Web Marketing

Conwy

• Online Travel Agency specialising in Luxury Long Haul travel to the Maldives, Dubai and Indian Ocean
• Team Leader and Supervisor
• Excellent Sales record, consistently in the Top 10 UK Sales Leagues for the Global Travel Group

Colwyn Bay

• Central Reservations
• Dealing with accommodation & events bookings for the North Wales area
• Managing Events & Accommodation Website
• Supporting the Marketing department
• Providing Travel advice and local Tourist Information