Cathy Alves Email & Phone Number

Pierrefonds, Quebec, Canada

Support the integration in the regular classroom of students with special needs as well as work in close collaboration with teacher(s) in creating an environment conducive to learning and to encouraging the independence of all students in the classroom.

Pierrefonds, Quebec, Canada

Perform the instructional and classroom management processes for teachers who are absent for a day or longer periods of time.

Dorval, Quebec, Canada

Support management of Patient Safety operational processes at Country Organization in ensuring compliance with Novartis local and global procedures, national and international regulations/standards/guidelines for pharmacovigilance of Novartis marketed and investigational products.- Manage collection, processing, documentation, reporting and follow-up of all adverse event reports for all Novartis products from clinical trials, patient oriented programs, literature, spontaneous reports, etc.- Transcribe, translate and enter data from source documents into safety systems accurately and consistently with emphasis on timeliness and quality- Manage reporting/submission/distribution of safety reports/updates/information to Health Canada and/or clinical operations in cooperation with other country organization depts.- Work with other local/global patient safety associates to ensure accurate evaluation of safety data- Interact and exchange relevant safety information with Health Canada, patient safety associates and other functional groups- Develop, update and implement local procedures to ensure compliance with patient safety global procedures and national requirements

Dorval, Quebec

Support the patient safety team in their daily activities as well as in the management of patient safety operational processes at the country organization.- Preparation (from technical perspective) of documents for further processing, review and expediting- Ensure technical compliance of documents with technical guidelines.- Ensure compliance with Novartis global/local procedures, national and international regulations/standards/guidelines for pharmacovigilance of Novartis group marketed and investigational products.- Participation in the verification of data correctness in the global safety database.

Laval, Quebec

Responsible for managing the order to cash process for the pharmaceutical division. Acting as the front line support for wholesalers, distributors and consumers. Process orders, invoices, credits as well as authorizing returns due to expiry, damage or overage. Coordinate deliveries to wholesalers and distributors with the distribution centre/logistics. Extract daily EDI, Hold and Open Order Reports, following up on and resolving any anomalies found. Keeping all customers up to date with regards to back orders. Processing, managing and tracking special access and compassionate use program product requests.

Montreal, Canada Area

Acting as the front line of service/Direct Point of Contact for customers who contacted Merck Canada seeking medical information, reporting adverse events and product quality complaints as well as providing feedback with regards to the company's prescription products. Customers included nurses, pharmacists, physicians and patients. Professionally trained across various disease categories and a variety of Merck prescription products to treat and prevent various medical conditions (cancer, diabetes, preventative vaccines, fertility issues, contraception, hormones). Collaborated on a medical information team that included another Associate Specialist and 5 pharmacists, working within the Medical Operations Department, directly reporting to the Associate Director.

Direct oversight of departmental administration for a Sales Team of over 30 professionals as well as continued support for upper Management which included Director, Product & Sales Managers. Worked within the Sales & Marketing Department, directly reporting to the Director of Specialty Products.