Cathy Baird Email & Phone Number

Boston, Ma, Us

Waltham, Massachusetts, United States

BNI is the world’s leading business referral organization supporting 300,000 Member businesses in over 79 countries worldwide.• Develop long-lasting relationships with other chapter members, create opportunities through referral marketing, and grow business skills.• Currently in the top 5% of revenue providers for one of the largest chapters in Massachusetts.• Maintained several leadership positions to promote chapter growth through operational support, outreach, training, marketing, coaching, and development.

Wellesley, Massachusetts, United States

Redpoint Global helps innovative companies ignite the full potential of data to drive superior customer experiences by delivering highly personalized and contextually relevant experiences that drive revenue growth, reduce costs, and yield tangible ROI in customer acquisition, engagement, loyalty, and retention.• Served as a trusted business advisor to a large, complex retail account by developing strong relationships with executive-level leadership stakeholders.• Collaborated with upper management to implement continuous improvements and exceed team goals.• Developed custom training and user guides to establish a more seamless onboarding process, reducing learning curves and increasing product adoption.

Waltham, Massachusetts, United States

Algeus is a market leader in SaaS-based benefit funding and payment solutions. They provide a white-label consumer funding platform that adapts to the changing healthcare marketplace, ensuring client partners can provide the most innovative funding and payment solutions to their customers.• Managed payment operations oversight for a portfolio of strategic clients through the full funding lifecycle ensuring financial accuracy and a controlled financial environment was reflected in all work processes.• Streamlined financial operational processes increasing efficiency and accuracy.

Wellesley, Massachusetts, United States

• Developed solutions for accounts to solve complex issues including using “Best Practice” workflows.• Assisted the sales team in identifying and implementing cross-selling and up-selling opportunities to existing clients.

Wellesley, Massachusetts, United States

• Ensured client success with product offerings through system consultation, project management, business process analysis, and operational account management for a portfolio of high-value clients.• Proactively identified ineffective strategies and recommended solutions for process improvement and coached clients on best practices.

Wellesley, Massachusetts, United States

• Cultivated and maintained stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within the customer organization.• Advised clients on methods, technologies, process improvements, and training that would increase overall business potential.

Framingham, Massachusetts, United States

S2 Security is a global leader in advanced physical security solutions, including access control, video surveillance, and mobile credentialing. S2 provides innovative products, systems, and services to address the most complex, evolving needs of some of the world's most demanding organizations.• Grew a new revenue stream to $3M in additional annual revenue.• Developed an automated renewal reminder process increasing sales by 58%.

Wellesley, Massachusetts, United States

• Managed the implementation of the company-wide Salesforce.com CRM account.• Implemented several operational process improvements allowing teams to be more productive, reports to be more accurate, and the organization to be more profitable.

Bachelor Of Science, Management Communications

Communication, General