Cathy Bohan Email & Phone Number

ResponsibilitiesHandle inbound calls from providers and member concerning benefits and claims on their medical and dentalplans, also pharmacy calls.AccomplishmentsI started out only taking medical verification calls and through training I know take all calls for all productsoffered by our company.Skills UsedI am skilled at multi-tasking in a busy call center. I handle in-bound calls from medical and dental providers andour members. I handle all calls concerning medical and dental benefit questions, claim processing questionsand concerns, and prescription coverage questions as well. I am responsible for researching and resolvingany claims issues for our members and providers in a timely manner. I am also continually updating my skillsso to continue to give outstanding customer service.

Listed skills include Customer Service, Outlook, Insurance, Access, and 11 others.