Cathy C. Email & Phone Number

I am an Investigative Associate with extensive experience in asset default/foreclosure, financial risk management, fraud, and asset recovery. I am recognized as a motivated, personable professional with a successful solid tenured track record with JPMorgan Chase. I possess a proven talent for managing and developing staff to meet or exceed quality and production standards as well as adherence to service level agreements across all products. I have acquired a proven ability to quickly master changing technology and conversions, while understanding complex job related concepts and procedures.

Listed skills include Process Improvement, Management, Risk Management, Foreclosures, and 13 others.

• Associate

  Jpmorgan Chase

  Nov 2000 - Oct 2017 - Columbus, Oh

  Skills Summary -- * Production Management * Customer Service * Off-Shore Management * New Hire Training * Collections * Employee Development * Microsoft Guru * Escalated Research * Business Continuity * Phoenix ORM * Asset Recovery * Compliance Regulations * Capacity Planning * UAT, SAT Testing * Policy/Procedures * Management Presentations * Process Improvement * Report Preparation *Fraud Prevention/Investigations *NICE Recording/Monitoring *Personal Property Tax Compliance *Risk Management * Conversion Management. PROFESSIONAL EXPERIENCE*Assistant Vice President (Associate) - Global Supplier Services Operations • Execute files and pays all returns and related payments for Personal Property taxes for JP Morgan Chase.*Regional Manager, AVP - • Direct a foreclosure team of Supervisors, Affiants and QC analysts.*Operations Unit Manager, MO - (2009 –2011) • Managed an off-shore production team in Panama consisting of 4 supervisors, 47 production analysts in addition to 12 on-shore production analysts.*Operations Unit Manager, MO - (2008 – 2009) • Provide leadership, guidance, and support to a team of 15 non-exempt FTE’s and 10 contractors. (Home Equity serving system).*Operations Unit Manager, MO - (2007 – 2008) • Manage loan boarding and data quality activities across 3 production teams.*Operations Supervisor II, MO - (2005 – 2007) *Operations Supervisor II, MO - (2002 – 2005) *Fraud Risk Supervisor - Access Card Loss Prevention Fraud Prevention Risk Analyst*Fraud Investigator – MasterCard/Visa International Credit Card fraud claims*Bank One/FIRST USA Collector II - • MasterCard/Visa Collections