•Offer 5-star catering for over 200 events for up to 200 attendees per session by setting up and breaking down materials, creating and distributing custom made menus, and ensuring the customer is satisfied at all times.•Coordinate with event planners, kitchen staff, the banquet department, and the hostess to guarantee that the event runs smoothly and all customer needs are met. •Review financial transactions and server reports from each shift to ensure accuracy and compliance.

•Processed various financial transactions such as updating client accounts, processing loan payments, cashing checks, processing night drops, and balancing cash drawers to ensure accuracy and timeliness when supporting clients daily. •Identified critical transactional discrepancies to provide viable solutions, leading to maximized customer satisfaction and valued feedback.•Exceeded goals for credit card and mortgage referrals (130%) and ensured 100% accuracy when handling all bank transactions, resulting in being recognized as a CEO quarterly “WOW Star” recipient.•Answered all customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations, and consumer privacy policies.•Educated customers on online services and mobile apps in order to encourage technology use to enhance banking convenience through multiple self-service channels.•Visited local businesses to market company and form future partnerships for increased client referrals.•Pioneered monthly team building activities to increase employee participation and engagement.

•Managed campaign initiatives to maximize volunteer and voter participation for all of New Haven County.•Trained volunteers on the political process to ensure knowledgeability before encouraging residents to vote. •Organized and facilitated community outreach events based on demographics to exceed candidacy goals.