Cathy Colston Email & Phone Number

Georgia, United States

➤ Overseeing overall daily operations including customer service, payroll, HR, inventory control, cash control, and foodservice store operations while fostering strong, trusting relationships with vendors and customers.➤ Delivering strong P&L management while ensuring store staff provides the highest levels of customer service and quality as well as overseeing HR functions for compensation, benefits, and employee training and development.➤ Increasing monthly store sales by over 19% on average and inventory turnover by 21% while providing regular, consistent communication with all team members to ensure the best experience for every customer.➤ Exceeding sales volume target consistently over the last 5 months and net operating earnings and net income by 5.7%.➤ Promoting efficiency to maximize profitability by ensuring key processes are in place as well as designing and implementing strategies to increase revenue at a lower operational cost to save a projected $400K annually.➤ Reducing inventory shrinkage to 2.9% from a staggering 9.8% and labor turnover to less than .25% from 5.9%, conducting regular inspections/audits, and overseeing daily paperwork, P&L, sales budget, and deviation analysis.➤ Achieving a 90% customer service score while growing store sales by 13%.➤ Attaining top sales performer 75% of all months employed, consistently ranking in the top quarter of management trainees in the region and contributed to the store earning #1 status in the region for February 2021.➤ Increasing seasonal (4-monhth) sales, training new staff for every season while maintaining 90% of all staff for last 4 years, and managing non-season to successfully increase sales with decreased labor.

➤ Hired, coached, and onboarded staff, provided performance evaluations, and processed payroll as well as ensured that it was correct, turned in on time including confirming pay rates, and that checks were ready in a timely manner.➤ Fulfilled hiring needs for store to ensure adequate coverage ahead of growth by overseeing HR functions for hiring, onboarding, and training while remaining current on applicable employment laws.➤ Promoted institutional partners and restaurant operations using a uniquely designed local focused business model.➤ Accomplished restaurant and store human resource objectives through working with management staff while valuating competition and preparing financial, marketing, or sales projections.➤ Established goals for stores and individual team members with action plans to achieve them as well as developed checklists for accountability while driving sales to increase profits in restaurant and retail.➤ Created training plans for every position and implemented bonus/retention programs using data to analyze team member engagement and attained company goals by exploring opportunities to add value in areas that needed improvement.➤ Trained new managers to ensure they were ready to go to other stores within district as well as worked with back of house to make sure procedures are followed for food safety and food stays consistent with all stores.➤ Monitored and scheduled staffing to stay within the budget set for week, prepared monthly labor reports, and ensured that inventory counts were correct in all departments and remained within the budget.➤ Ensured customer satisfaction by consistently beating operator teams in customer experience monitor scores and ensuring comments or customer voicemails are being addressed within 24 hours.

➤ Contributed to strategic plans, prepared action plans, and achieved restaurant financial objectives by forecasting, preparing budgets, scheduling expenditures, analyzing variances, controlling costs, and minimizing waste.➤ Recruited, interviewed, selected, and hired new employees including training and developing new or existing employees while planning, assigning, or directing work of individual employees or teams.➤ Ensured efficient operations and food safety while gaining working knowledge of every position in the restaurant and developing new processes or procedures to enhance the restaurant's success.➤ Created initiatives to increase profit percentage including optimizing labor schedules, implementing strategies to increase sales, and engaging with the community to be the face of the restaurant at community events.➤ Directed budgeting, reporting, planning, and auditing by collaborating with senior stakeholders to meet corporate goals or objectives for sales and profitability as well as to identify and address problems or opportunities for the company.