Cathy Cover Email & Phone Number

Chattanooga, Tn, Us

Chattanooga, Tennessee Area

• Manages a staff of eighteen (18) for billing, collections, and cash posting• Integral member of implementation of a new GE Centricity CBO Patient Accounting System• Plans, organizes, coordinates all Patient Accounts functions and activities• Completed daily, monthly and quarterly Clinical Research Billing office reports and audits• Met on as need basis with Clinical Research Billing Office (CRBBO) department for process flow changes• Developed process improvement flow with Nursing Surgical Services to reduce late charges and increase revenue for department• Winner for “Big Idea” from CEO for effective communication across multi-disciplinary departments• Developed schedules and maintain adequate staffing levels • Work with HIMS department to reduce lag days and reduce coding denials

Clearwater, Florida

Clearwater, Florida

• Developed and lead a team of nurses through process of Additional Documentation Requests (ADR) pre-payment reviews requested by Medicare• Developed and lead a team of nurses through process of Recovery Audit Contractor (RAC) appeals • Decreased no authorizations denials from $500,000 to less than $120,000• Reduced Total Admit Denied Dollars as a % of Net Patient Service Revenue from 0.88% to 0.53%• Integral member of development and implantation from Microsoft Access to Oracle Web base Denial Database Tracking System• Recognized as a Silver Award winner for Circle of Excellence in reduction of no authorization denials in IV Therapy Department • Work directly with Coding Department in reducing coding denials • Lead a team of nurses for clinical review and submission of Medicaid accounts • Interacts with Administrative and clinical staff• Assisted in Training on VoiCert Precertification process via phone line• Trained and Utilize Morrissey Concurrent Care Management Program• Meet with Physician Offices for process improvement on pre-certification for outpatient services• Education and Training in prevention of denials through proper documentation

Master'S Degree, Health/Health Care Administration/Management

Bachelor Of Arts (B.A.), Health/Health Care Administration/Management