Cathy Decker Email and Phone Number

Recruit, train hire front desk reception, membership and café staff•Supervise reception, café staff, fitness instructors and membership team•Responsible for day to day operations of facility including the ordering of any supplies, and general upkeep of the facility.•Responsible for tallying and submitting payroll for all departments as well as P&L for the studio•Point person for account related or member issues•In charge of P&L for the 3 clubs•Responsible for interviewing hiring key company players such as Marketing Coordinator and Studio GM’s•Mind Body Online Super User-responsible for setting up, employee training, maintaining client accounts, configuring software for promotional activities and ongoing maintenance of software•Created efficiency by building & implementing Company’s SOP

Responsible for running entire office and payroll•In charge of all insurance issues and payments•Managing massage therapist schedules and duties•Manage purchasing of supplements & supplies within allotted office budget•Responsible for scheduling clients with Dr. & all massage therapists

Focus on Customer Service in a high quality/European-style Café•Recruit, hired and trained new employees•scheduling all employee shifts •purchasing product & supplies•Cut 30% of previous costs overall as manager

Responsible for organizing & writing up daily menu•Extensive knowledge of organic ingredients•Observing and critiquing customer service•Collecting station totals at end of each shift, recording all necessary information