Cathy Denison Email & Phone Number

Earth City, Missouri, United States

Creve Coeur, Missouri, United States

Lead Order Management Specialist for Key Strategic Accounts 2015 - 2021Lead Order Management Specialist supporting global accounts while working with multiple account managers, order management specialists and collectors across the globeFacilitate regular calls with clients and account managers to discuss aging orders, compliance items and escalationsPartner with the Lead Account Manager, Global Business Consultant and multiple order management specialists to implement complex global contracts while evaluating and improving global processesAssist to resolve billing inquiries across the globeFacilitate the global billing advice and user declaration on a quarterly basisGather user discrepancies quarterly and work with client and GBC to reconcileCommunicate regularly with the regional Order Management Specialists to ensure they are aware of any process and price changes along with escalations that the client needs resolvedWork with sales, legal and compliance team to prepare contractsManage the quote to billing process on North America and Latin America orders for global clientsVolunteered to assist with training new hires for 3 months in 2019 which included mentoring them for 6 months while they supported clientsDocumented and transferred client specific knowledge to 3 order management specialists during the last 5 months of employmentSenior Order Management Specialist for Mid Market Accounts & NY Accounts 2005 - 2015Managed the quote to billing process for North America Region clientsResolved billing inquiries and price increase reversals while raisting our billing performance for our clientsSupported anywhere from 1 to 3 account managers at any time, with some going to the circle of excellence for their sales numbersMentored new hiresAssisted with Genesis UAT testing in 2014 while managing a heavy book of business

Weldon Spring, Missouri, United States

• Managed client numbers which consisted of porting toll free numbers • Switch circuit design• Technician responsible for testing with field technicians, remotely making cross connects on circuits, and escalating with lecs to ensure local loop got installed timely