Cathy E Email & Phone Number

Cathy E is a Patient Response Officer at Express Scripts at Express Scripts. She possess expertise in pharmacy benefit management. Colleagues describe her as "Cathy is great at her job - especially under the words in the job description some of us dread - "other duties as assigned". This is where she excels. In the position I worked with at Express Scripts, I would deal with numerous member complaints. Cathy oversees quality assurance in her job at the call center. She would be privy to any trends coming in on the phones - and her first call would be to the account managers or client administrators with specific examples and an analysis of the situation. We felt that Cathy was our best contact. Despite warnings from the call center to not contact Cathy, we would risk it all - because we felt she was the only one with an answer. Our call center was notorious for complaints to the CEO before Cathy came along. Cathy ensured that all employees that answered the phone were aware of policies and procedures as well as their resources to de-escalate an angry member. Numbers of complaints have dwindled in the past years. Cathy created other documents that I would share with my own clients showing how we had implemented a long term fix to customer service issues. My clients loved those documents. Cathy has a lot to offer and Express Scripts is lucky to have her."

Listed skills include Pharmacy Benefit Management.