Cathy Hendrix Email and Phone Number

Community Relationship Specialist is responsible for the management, growth, retention and customer experience of a defined commercial and small business renewal portfolio inclusive of all assigned maturing loans. Operates in a centralized Community Banking Relationship Center as the connection between customers with upcoming loan maturity events, bankers and bank. Effectively manages the maturing loan process for all defined loans to include direct customer contact to explore needs, collect required documentation, negotiate solutions, submit loan renewals and execute closings. Executes portfolio management functions for the maturing loans worked to include the acquisition of documentation, submission and clearing of all loan exceptions as part of the renewal process. Actively reviews assigned client relationships via the renewal process for relationship review for retention and expansion opportunities. Utilizes needs-based selling techniques to exceed client needs and grow the overall portfolio. Collaborates across the organization to engage appropriate business partners to satisfy client needs.

Business Banker for Gulf Breeze, Milton, Pace, Fort Walton and Destin market.

I managed Davis Highway and Fairfield Drive locations. I also was the Regional Market Specialist for the Bonus Banking product. The market included Spanish Fort, Daphne, Pensacola, Gulf Breeze, Fort Walton and Destin.

I experienced many facets of banking at First Union to include Teller, Customer Service, Loan Assistant, and Financial Specialist.