• Project management - estimating, pricing and planning jobs by determining best facilities to run each print job based on price points and capabilities. •Works as liaison between art department and client on design of art and print-ready files.•Enters all incoming orders into EPMS system and coordinates print job with print and finishing partners. •Handles shipping documents - both domestic and international - for all print and finishing locations. •Reconciles inventory for both finished goods and print stock located at different print locations. •Works closely with sales representatives to maintain team of client support.

• Served as liaison between production and clientele for high-end furniture company. • Order entry, communication with production facility and all outside vendors. • Coordinated production scheduling as well as pick up and delivery between outside vendors. Processed any manufacturing claims. • Maintained phone contact with clients regarding pricing, ordering, shipment of product and other general inquiries. • Applied payments prior to shipping orders and invoicing after shipment.

• Provided clients with personalized customer service to resolve issues and increase satisfaction using utmost discretion, organizational ability and initiative.• Processed and monitored incoming orders and ensured order delivery commitments. Informed account executives, team and supporting departments of on-going projects or issues, utilizing Smartsheet and Team Folder File Management.• Expertly managed graphic design requests, new projects and revisions. Evaluated and assessed customer-supplied art files. Supervised proofing & press checks. • Maintained database of new customer files to ensure they were current in system from MAS and Team Outlook Contacts.

• Managed print projects and provided customer service to national accounts such as VF Jeanswear, Wix Filtration.• Managed customer inventory through a make and hold/release for shipment system. • Worked with pre-press, offset, flexo, and digital press departments. As well as bindery and finishing, and shipping departments. • Liaised between the customer, sales, production, shipping and accounting.

• Managed 40+ printing projects per week and provided customer service to national accounts such as the Art Publishing Group, ALSA (Lou Gehrig Foundation), JDRF, Lenoir-Rhyne College and Thomasville Furniture.• Worked with clients to meet crucial deadlines on color-critical projects.• Awarded certificate from Master Printers of America for excellence in customer service.