Extensive experience leading technical support team, engineering innovation, assuring quality, and triaging production issues, I’ve developed a keen understanding of innovation, quality, and the importance of cross-departmental partnerships. Being known for productive, collaborative and proactive to get the business done efficiently throughout my career. Working with others allow me to capitalize on my unique blend of creativity as I deploy my hard work ethic, quick- thinking ability and problem-solving mindset to resolve issues and achieve goals.• Software/ System technical Support • Debugging/Troubleshooting • Quality Assurance• Process Improvement • Test Plan Design & Execution• SDLC and Testing Methodologies• Manual and Functional Test Planning