Cathy Imhoff Email & Phone Number

Cincinnati Area, Ky

This position requires S.A.F.E. Act registration atThe time of employment through the NationwideMortgage Licensing System (NMLS) The NMLS web site mortgage.nationwidelicensingsystem.org)Provides the MU4R questions and registration required for employment in this positionWork with Closing, Fulfillment, Escrow/Title Companies and Sales leaders to manage and resolveCustomer Service Issues to meet or exceed goals, objectives, and standards.Investigates internal and external customer inquiries and independently researches and resolvesProblems related to the mortgage loan closing process.Systematic and Pragmatic approach to achieving tasks.Monitor Compliance Issues, including that all department members attend required meetings andThat the staff is in compliance with State and Federal Regulations. Completed Change Of Circumstances, to ensure bank regulations where met.