• Oversaw 5 department managers and performance and productivity of 75 + employees.• Analyzed organizational needs based on long- and short-term business goals.• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.• Established, enforced and updated policies keeping business agile and responsive to changing market conditions.• Processed and oversaw bi-weekly payroll and commission processing• Recruited, onboarded, trained and developed staff• Conducted annual staff evaluations and determined staff promotions, realignments and reductions in force as necessary.• Drove company growth from 1 million to 19 million in revenue in 5 years. • Prepared company for acquisition

• Managed the employee relation efforts and the performance improvement process by providing coaching and counseling to employees and managers on a variety of employee relation issues as well as HR practices and procedures.• Implemented compensation programs, benefits, talent management/acquisition and other needed programs.• Manage day-to-day associate relations issues including conflict resolution, investigations.• Screened and selected qualified candidates for the interviewing process, connecting viable candidates with clients or hiring managers.• Provided support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise.

• Prospect and recruited sales consultants, grew team from 9 to 75 team members.• Drove sales from $125,000 to $650,000 in monthly revenue in 2.5 years. • Created and implemented ongoing sales training for all new hires.• Hired and oversaw 3 sales managers, 1 admin., and 75 consultants.

Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements. • Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution. • Assessed upcoming projects to forecast projected resource requirements. • Inspected production areas to identify and correct unsafe or unauthorized practices.