Cathy Klein Email and Phone Number

Develop, manage, and execute global long-term transformation roadmap while driving integration in operations and championing culture change.• Lead deployment of global integrated operating systems consisting of SFDC, CPQ, ServiceMax and Oracle ERP.• Develop and execute comprehensive transformation strategies that align with corporate objectives, ensuring responsiveness to evolving market conditions and customer expectations.• Serve as a strategic advisor to executive leadership, presenting transformation initiatives and progress updates to senior management.• Collaborate with cross-functional teams to diagnose and resolve complex operational issues, implementing innovative solutions that drive efficiency and enhance performance.• Spearhead initiatives that promote technology adoption and operational centralization, fostering a culture of innovation and continuous improvement.

• Develop, manage and execute global service strategy. Design and transform business process while driving continuous improvement. • Lead a team of 40 program and project managers, business analysts and field service inventory logistics resources.• Lead the design and development and global process aligned with the implementation of global business operating platforms, including ServiceMax Service Automation tool.• Partner with IT on recommendations for cross functional standardization, data management and administration. • Facilitate formal strategy planning for global service operations. • Identify critical activities/ issues and develop comprehensive transformation plans which realize our multi-year strategy. • Engage cross functional leadership team to align service operations goals and objectives cohesively and ensure inter-organizational connectivity is aligned. Includes communicating across areas to ensure awareness to the direction of team.• Lead strategy, prioritization of improvement programs and facilitate business process redesign. Deep dive into areas with opportunities to improve in the OTC process.• Establish, implement and manage the global governance framework including town hall cadence, team meeting and functional business reviews.• Global Process Owner and lead in Global Business Operating Platform design and deployment• Chief of Staff responsibility to Global VP Customer Service & Delivery

• Develop strategic direction and execute on transformation initiatives globally .• Enable revenue growth, cost reduction, greater customer satisfaction and increased operational efficiencies. • Focus on Customer Service and Delivery business evolution, strategy, and digitization.• Serve as Chief of Staff to the functional Customer Service and Delivery VP.Founder and President of the Sensormatic Womens Growth Network Business Resource Group.

• Managed functional and strategic integration activities and transformation projects to transform two global businesses to one global powerhouse.• Delivered an integrated business within 1% of budget and realized cost synergies in line with plan.• Staffed, mobilized and led 14 functional work-streams and 4 strategic work-streams across the organization to execute integration plans• Operationalized the strategic rationale and achieve organizational blueprints, end-state realization and report on the strategic synergies from the acquisition • Align the target company’s product development effort with the current company’s engineering, quality, product marketing, and supply chain development processes. • Develop integration plans that leverage best practices consistent with acquisition objectives. • Assess and manage combined business risks and potential opportunities for additional value.• Provide relevant recommendations to business owners and executive team to meet growth objectives • Chief of Staff to the General Manager, Global Traffic Insights

• Directly manage teams responsible for supporting field service organization and customers inclusive of Call Center, Remote Diagnostic Center, PMO, Field Inventory mgt team, Service Maintenance Agreement team, and System Admin team. • Develop strategies on and expand service offerings of new product and emerging technologies in conjunction with manufacturers; internal and external.• Create, plan and implement cost saving opportunities and efficiencies.• Collaborate with engineering teams to review installation and service strategies for new products. Ensure scalability, training and financial models of new programs.• P&L responsibility for services

• Manage National Operations for the Service and Installation organization in relation • Plan, implement and manage strategies and initiatives of RFID and other emerging technologies. • Directly manage a team of Project Managers, Analyst and Remote Diagnostics Center• Development of 24/7 Remote Diagnostic operation center tasked with ensuring system uptime

• Manage high profile EAS and CCTV installation projects for National accounts. Developed plans, scope of work, timelines and processes for large retail accounts.• Provided system design layouts.• Coordinated responsibilities amongst various internal and external BU's.• Implement national processes throughout the organization.• Manage Strategic Internal Projects • Initiate new internal projects based on discovery of improvement needs in processes• Served as SME for BU functions• Sox Compliance Champion for BU• Financial reporting for forecasting purposes