Cathy Leatherman Email and Phone Number

• Trusted advisor/advocate for 150+ clients, from onboarding through renewal• Deliver ROI, adoption, expansion, and retention via relationship-building consultative outreach• Strategize on upsell opportunities to promote account growth and customer loyalty• Create and implement 1:1 and 1:many onboarding, training, and best-practice sessions• Champion innovation and education by demonstrating and promoting new features• Troubleshoot workflow issues with product team to identify opportunities for improvement• Monitor customer health, identify risks, and manage escalations• Collaborate on customer-facing content and internal team playbook• Provide mentorship to colleagues and new hires• Restructure non-profit fundraising events to a fully virtual format to maximize revenue• Strategize on SMS and email communication to increase engagement and client revenue

• Drive adoption, expansion, and renewal of 200+ mid-tier clients• Achieve or exceed KPI targets• Onboard and support clients to quickly establish ROI, loyalty, and stickiness• Leverage product and non-profit fundraising industry knowledge to build trust and advocacy• Configure websites and offer creative solutions on layout, design, and content• Cleanse, format, and import data to campaigns and donor management platform• Provide timely, high-quality, comprehensive software support throughout subscription term• Maintain meticulous account details in Salesforce CRM• Oversee project operations budget• Consult on and direct event-related timelines and staff logistics

• Ensure an excellent donor experience on the ABC platform• Coordinate and execute event check-in/out, fundraising activities, and staff logistics• Implement software and equipment training for brand ambassadors, client staff, and volunteers• Lead and support on-site team throughout event• Develop and deliver custom SMS communications to donor database