Cathy Low Email and Phone Number

Managing the delivery of training across the Herotsc estate for Sky. Working with an enthusiastic training team to deliver quality training across the estate. Development and implementation of L&D for ramp up across estate to provide effective and efficient induction training.

Management Development programme for Team and Section ManagersDevelopment of training team to deliver Management Development programme; Managing all training within contact centres for blue chip clients M&S, Selfridges, Westminster City Council, C&W, Scottish Power, Tesco Bank. Previously client base - Department of Work and Pensions, Staywarm, Vodafone, Lloyds TSB Ideal Scottish Power, Tesco Internet Phone.Using the appropriate learning methodology and tools to provide a blended learning approach to enhance the learning experience. Working with clients and operation to develop new programmes using the information available: process, policy, product and behavioural .Developed team of Trainers across the UK -13 Trainers and 3 Virtual Technical Designers. Enhancing the training team for ramp ups through recruitment of additional Trainers from within the operation ensuring development of Training skills to enable them to deliver across ramp up period. Specialist in ramp up management, training project lead for Marks and Spencer Christmas ramp up, recruiting and training 600+ staff across multiple sites. New contract set up - Training project lead for set up of new contracts, with responsibility for development and management of training plan and recruitment assessment material and planning, working with internal recruitment team and agencies.Training Manager for Virtual Learning and Home Worker Training. Design and implementation of Learning Management System delivered globally across Vertex. Project lead on the transition of classroom based training to virtual training for Scottish Power, M&S, Microsoft Dynamics HR programme to both HR and people managers.Training and Development and Quality proposals for new bids for securing additional business for Vertex Private Sector - budget, resource, staff development, business development, business impacts and client liaison.

Managing a team of Trainers for development of training programmes and delivery across Vertex. Management of multiple client's training requirements Management of Technical designers for virtual learning and Learning Management System

Management of teams of up to 15 agent providing telephone customer service for clients One to One (now T-Mobile) and Staywarm. Monitoring and identifying team member's development and training needs.

Development, promotion and implementation of workshop programme. Establishing Minton house as a venue for conferences and workshops. Preparation of advertisements and press releases. Compiling and negotiating contracts.

Sparks was founded by celebrities to raise funds for medical research for children by them supporting events. Comprehensive responsibility and accountability for organising efficient and effect fundraising events throughout Scotland, including Pro-Cel-Am Golf Tournament. One of the main roles was securing 50+ celebrities to play in the Pro-Cel-Am Golf Tournament which also involved organising all their travel and accommodation. To support events I was required to secure sponsorship from local and national businesses. Promotion of events via local and national media.

FundraiserManagement and promotion of fundraising events across Grampian to ensure effective promotion of Marie Curie's work and to raise funding for this work