Cathy Christensen Email and Phone Number

Oversee all day to day operations of grocery and hardware. Opening and closing, cash management, floor operations, loss prevention, safety and store maintenance. Administer financial processes including daily audit and deposit, accounts payable and receivable, patronage, and customer accounts. Controlling finances through analyzing financial statements, sales and purchasing reports, margin reports, and inventory reports. Overseeing all purchasing, pricing, expenses, and maintenance of capital assets. Recruiting, hiring and training new staff, leading expectations for customer service with staff with continual coaching. Planning and implementing diversification concepts for increasing sales and sustainability.

Hiring and recruiting management, training management, support of store manager's and store team through coaching and leading expectations, and providing tools to be successful. Lead Company Culture daily in the stores and in public. Spent part of each store visit coaching company culture, mission and vision; manpower reviews with manager and coaching staff development.Conducted monthly manager meetings, expecting complete involvement from the managers to share ideas, support each other and work as a team to encourage each other to improve and in turn our region. Developed and completed manager performance appraisals to set and review expectations, enhance open and honest communication, and coach team development. Continual review and training,follow-up and compliance of policy and procedure in every store visit. Setting and coaching expectations for store presentation and merchandising standards in every visit. Merchandising to improve gross margin through product placement, store profiling, sales events and markdowns. Reviewed store and department sales, productivity, P&L statements, auditing, and outages with managers to increase performance. Reviewed inventory reports with managers to minimize shortages and adjustments, coach and train loss prevention, and coached managers to maintain an accurate store inventory through system training and inventory counts.