Responsible for managing and scheduling all service calls and technician assignments nationwide.Developed and managed 34 service technicians’ appointments / schedules nationwide, ensuring optimal productivity.Maximized Dynamics software capabilities to produce extraordinary scheduling efficiency. Calculated and generated service quotes for clients, increasing company income and improving payment turnaround time.Prioritized service call urgency, analyzing and reassuring customers while acting as a liaison between customer and technician, improving customer morale.Served as subject matter expert for customer service, training and advising the entire department, improving employee performance.

Responsible for providing customers with ordering resources and providing administrative support to Sales, senior management, Engineering and Accounting. Analyzed customer needs and provided customized quotes, improving order accuracy and assisting sales department.Generated and maintained weekly, monthly, and quarterly reports for senior management, Sales, Engineering and Accounting, enhancing sales and inventory forecasting and budgeting.Standardized and tracked customer orders, ensuring fulfillment was possible and enacted across multiple company locations, improving customer satisfaction.Managed inventory in multiple locations throughout the U.S., maintaining OSHA compliance.